Special Advisor - User Experience Research and Design

Location: Ottawa, ON (on-site)

Duration: July 9, 2026 to April 28, 2027

Security Clearance: Secret

Language: English

Responsibilities

• Review current procedures and research emerging UX, UXR and user-centred design practices to support application modernization.
• Develop implementation strategies and plans to help improve operational effectiveness and efficiency.
• Assess alignment with relevant digital, service and data policies, directives and strategies.
• Identify methodologies to implement, monitor and continuously improve UX research and design practices.
• Document and analyze existing solutions, workflows and business processes as part of UXR activities.
• Conduct qualitative, quantitative and evaluative research through interviews, workshops, surveys and guided discussions.
• Prepare research summaries, findings, workflows, templates, SOPs, toolkits and practical implementation materials.
• Provide strategic advice and guidance to leadership, managers and clients on UX, UXR and UXD adoption.
• Monitor and evaluate engagement processes and recommend improvements to support operational efficiencies.
• Support hands-on trial, validation and adaptation of proposed UX research strategies and procedures.
• Provide training direction and expertise on leveraging user research and user-centric approaches in business processes.

Qualifications

• 4+ years of relevant experience providing advisory services in strategic, operational or digital transformation environments.
• Experience with 3 large projects for complex Federal Government organizations, providing expert advisory services in design thinking, UX research and UX design.
• Experience leading 3 large digital business transformation projects for complex organizations as the lead UX designer performing research methodologies.
• 5+ years of experience developing strategies, service blueprints and implementation plans for teams designing digital solutions.
• Experience supporting adoption of UX research and design for digital solutions deployed into production with 2000+ users.
• Experience developing and presenting strategies for adopting UX research and design to senior officials.
• Experience documenting research methodologies, service design artifacts, workflows, findings, templates, SOPs and implementation materials.
• Experience reviewing and recommending improvements to policies, procedures, governance, performance reporting or risk management practices.
• Secret security clearance.
• Secondary school diploma and a certificate, diploma or degree in a relevant field, or an acceptable combination of education, training and experience.

AI Disclosure: We use AI tools to support parts of our recruitment process, including reviewing applications and improving candidate communications. All decisions are reviewed by a member of our recruitment team.

_OXARO is an equal opportunity employer that values diversity, inclusion and belonging. We are committed to building a workforce that reflects the communities we serve and welcome applications from all qualified individuals.

Accommodations are available upon request throughout the recruitment process for candidates with disabilities.

We thank all applicants for their interest. Only candidates selected for further consideration will be contacted._