UX Design Manager

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

We’re seeking a proactive and experienced Web UX & UI Designer to drive and shape the user experience of our customer-facing website. Reporting to the Head of Digital Marketing, this role will focus on crafting best-in-class web experiences that align with our go-to-market (GTM) strategy and the wealth of content we’ve developed. You’ll play a vital role in designing seamless, engaging journeys across the website, marketing landing pages, and other hubs to attract new customers and increase existing customer revenue.

In addition to shaping the overall web experience, you will also be responsible for managing design requests from across the business to support marketing campaigns, ensuring these are prioritised, briefed, and delivered to a high standard. You will also oversee and mentor a Web Designer, ensuring alignment, quality, and growth in their work.

Key Responsibilities

• Journey Mapping:

• Design and map end-to-end user journeys across digital touchpoints.

• Produce wireframes, prototypes, and design mockups to bring concepts to life and validate with stakeholders.

• Develop intuitive, engaging, and accessible experiences for the website, landing pages, and customer engagement hubs.

• Leverage research, insights, and data to optimise journeys and inform design decisions.

• UI Design & Creative Direction

• Translate brand and creative direction into high-quality UI designs that are visually consistent, modern, and impactful.

• Work hand-in-hand with the brand marketing team to ensure digital interfaces embody the company’s brand identity and creative standards.

• Deliver polished design assets, from wireframes to high-fidelity mockups, and ensure consistency across digital touchpoints.

• Stakeholder Collaboration:

• Partner with internal teams and external agencies to gather requirements, challenge assumptions, and shape design solutions that serve both users and business goals.

• Collaborate with technical teams to ensure designs are feasible, scalable, and implemented to a high standard.

• Manage incoming design requests from marketing and other business functions, ensuring they are clearly scoped, aligned with campaign objectives, and delivered efficiently.

• Prioritise and balance ad-hoc campaign design needs alongside strategic web projects.

• Data-Driven Improvements:

• Partner with Insights & Optimisation colleagues to interpret user behavior, heatmaps, and testing results.

• Propose and implement iterative enhancements to improve usability, conversions, and overall customer experience.

• Framework & Process Excellence:

• Contribute to a best-in-class UX/UI framework with guiding principles, reusable components, and design processes.

• Document and share design systems, supporting consistency and efficiency across projects.

• Champion best practices in UX and UI, from journey mapping and prototyping to user testing and visual design refinement.

• Establish clear workflows for handling campaign-related design requests, from intake to delivery, ensuring transparency and accountability.

• Team Leadership:

• Line manage and mentor the Web Designer, providing guidance, feedback, and development opportunities.

• Ensure the Web Designer’s output meets brand, UX, and campaign standards, while fostering a collaborative and high-performance culture.

• Best-in-Class Standards:

• Ensure all designs meet high standards of usability, accessibility, and visual quality.

• Maintain a balance between creative innovation and functional, conversion-driven design.

Tools & Software

You would be proficient and experienced with tools such as the following (but not limited to):

• Figma (interactive prototypes and collaborative design).
• Miro (for journey mapping and diagramming).
• FullStory (heatmaps and behavior tracking).
• Accessibility tools for web color contrast compliance and accessibility testing.

Skills And Qualifications

• 6+ years of UX/UI design experience, with a portfolio demonstrating customer-facing digital experiences (B2B or SaaS experience a plus).
• Strong skills across both UX (journey mapping, wireframing, prototyping, testing) and UI (visual design, brand translation, high-fidelity mockups).
• Experience creating and maintaining design systems.
• Proven ability to collaborate across marketing, product, engineering, and brand/creative teams.
• Skilled at leveraging behavioral data and analytics to inform design improvements.
• Excellent communication and stakeholder management skills.
• Strong organizational skills to manage multiple campaign-driven design requests alongside long-term strategic projects.

The Longer Story

OutSystems enables enterprise teams to build AI-powered applications and agents that reduce manual work, streamline internal operations, and accelerate impact. A proven low-code foundation combined with agentic AI and AI app generation capabilities empowers teams to move up to 10x faster with the assurance of security, scalability, and governance built in.

As the future becomes agentic, our customers need us now more than ever. AI has opened the door to extraordinary possibilities—but inside the enterprise, things are moving fast and feeling chaotic. Some early adopters are making progress in production, but for many, AI tools are sprawling without governance, data isn’t ready, and talent isn’t there yet. Enterprises are still drowning in application backlogs and struggling with legacy systems. But with the right platform, AI doesn’t have to add to the chaos. It can become the breakthrough that brings clarity—and drives real, enterprise-wide impact. At OutSystems, we’ve built that platform, providing the tools necessary for enterprises to overcome these hurdles.

We are looking for passionate, talented, and motivated people to join us in helping our customers build, deploy, and scale apps and agents—fast, helping them accelerate innovation while enabling secure, governed human-AI collaboration.

OutSystems is a truly global company, with more than 850,000 developer community members, 1,700 employees, more than 500 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and of course has a thriving, worldwide community of remote employees.

Amongst our customers are some of the world's most recognizable brands across diverse industries—brands like Toyota, Heineken, Bosch, KeyBank, and UCLA. These customers are the reason we have a 4.6 star rating on G2. Their success is ours, and their stories demonstrate tangible ROI and transformational impact. We are a 9x Gartner Magic Quadrant Leader for Low-Code Application Platforms and a multi-year leader in the Forrester Wave. We’re recognized not just as leaders but as visionaries with a strong ability to execute, now extending our leadership into the AI and agentic application development arena.

Working at OutSystems

Our goal is to ensure that OutSystems is a place for bright, happy, and motivated people who share a common purpose and take pride in doing excellent work to pursue our vision of providing the AI-powered low-code development platform enterprise leaders trust to build, secure, and evolve their business applications, agents, and core systems. Our culture is focused on our core values of trust, customer success, innovation, and alignment. Our team members operate with transparency, integrity, and accountability, define success through the lens of the outcomes we deliver for our customers, push the boundaries with excellence, and work together toward our shared vision to deliver on what matters most.

What do we have to offer you?

• A company that is always growing, changing, and innovating. We challenge each other to innovate in our products, in our team, and how we use our own technology. And we give our teams space to be proactive and creative.
• Real career opportunities. We care about growth and development. Yes, vertical career progression is a possibility, but it's not the only one. From lateral moves and joining different teams to mastering specialized skills, we support your growth no matter what your goals are.
• Work colleagues that are as smart, hard-working, and driven as you. We act as one global OutSystems team, taking ownership and working together toward a shared vision.
• Disrupting the status quo is in our DNA. In fact, it’s why our company exists.
• We ask “why” a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.

Are you ready for the next step in your career? Then we’d love to hear from you!

OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law.