Staff Data Scientist (LLM, GenAI, MLOps, LLMOps and Python)

About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About The Team

Data is at the core of Outreach's strategy. It drives us and our customers to the highest levels of success. We use it for everything from customer health scores and revenue dashboards to operational metrics of our AWS infrastructure, to helping increase product engagement and user productivity through natural language understanding, to predictive analytics and causal inference via experimentation. As our customer base continues to grow, we are looking towards new ways of leveraging our data to deeper understand our customers’ needs and deliver new products and features to help continuously improve their customer engagement workflows.

The mission of the Data Science team is to enable such continuous optimization by reconstructing customer engagement workflows from data, developing metrics to measure the success and efficiency of these workflows, and providing tools to support the optimization of these workflows.

As a member of the team, you will work closely with other data scientists, machine learning engineers, and application engineers to define and implement our strategy for delivering this mission.

Your Daily Adventures Will Include

• Experiment, Design, implement, and improve machine learning Systems.
• Contribute to machine learning applications end to end, i.e. from research to prototype to production.
• Work with product managers, designers, and customers to define vision and strategy for a given product.

Our Vision Of You

• A hybrid AI engineer who can navigate both sides with little help from others.
• You understand the typical lifecycle of machine learning product development, from inception to production.
• You have good experience in experimenting and developing GenAI based applications. Experience with LangChain, LangGraph is a plus.
• You have a strong background in statistics and machine learning and have practical experience applying it to solve real-world problems.
• You have strong programming skills in at least one object-oriented programming language (Java, Scala, C++, Python, Golang, etc.)
• You have knowledge about microservices and API development.
• You have experience working with distributed data processing frameworks such as Spark. Experience with Spark's MLlib, AWS, Databricks, MLFlow are a plus.
• You are hands-on, able to quickly pick up new tools and languages, and excited about building things and experimenting. You go above and beyond to help your team.
• You should be able to work alongside experienced engineers, designers, and product managers to help deliver new customer-facing features and products.
• You have degree in Computer Science, Data Science, or a related field, and 7-10 years of industry or equivalent experience.

Why You’ll Love It Here

• Highly competitive salary
• 25 days annual vacation time + sick time and casual leave
• Group medical policy coverage available to employees and up to 5 eligible family members
• OPD benefit covered up to INR 10,000
• Life insurance and personal accident insurance at 3x annual CTC
• 26 weeks of maternity leave pay, and 15 days of paternity leave pay
• Opportunity to be part of company success via the RSU program
• Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
• Employee referral bonuses to encourage the addition of great new people to the team
• Fun company and team outings because we play just as hard as we work

_Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

__Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.

_We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.