Senior Technical Program Manager - Strategic Customers

Job Description

At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors. We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software company in the world.

Values are OCI’s foundation and how we deliver excellence. We strive for equity, inclusion, and respect for all. We are committed to the greater good in our products and our actions. We are constantly learning and taking opportunities to grow our careers and ourselves. We challenge each other to stretch beyond our past to build our future.

If you are ready to drive consistently great customer outcomes and accelerate the growth of our business, come join the Oracle Cloud Infrastructure (OCI) organization.

The Strategic Customers Engineering (SCE) team manages relationships for Oracle Cloud Infrastructure's top revenue generating customers who run their businesses on our cloud. OCI's mission is to provide customers with best-in-class computing, storage, networking, database, security, and an ever-expanding set of foundational cloud-based services. As part of the SCE team, the Technical Program Manager (TPM) plays a critical role in aligning priorities with our customers and service teams, collaborating with cross-functional stakeholders, and driving end-to-end execution of complex projects. This TPM will design, coordinate, and execute technical solutions that have high visibility and huge impact to our customer experience and scalability. Understanding various cloud technologies and technical trade-offs, the ideal candidate will be an exceptionally strong communicator, both written and verbal, have a well-rounded technical background, and come with a history of leading large-scale projects end-to-end.

Basic Qualifications

• BS degree or equivalent experience in Computer Science (or related field)
• Seven or more years of project management, product design or related experience
• Previous experience or understanding of cloud technologies, engineering, software, and systems development lifecycles
• Data-driven approach to solving problems and ability to deep dive to understand the nature of a problem
• Experience developing or managing engineering or product portfolio planning and tracking processes and cadences
• Strong customer service and business operational skills
• A strong background in Technical Program Management
• The ability to clearly articulate the value-add of TPM to engineering and product organizations
• A natural problem-solver and strategic thinker who takes ownership
• Efficiently and effectively communicating findings/progress to cross-functional teams, senior leadership, and the broader organizations

Preferred Qualifications

• MS degree or equivalent experience in Computer Science (or related field)
• Ten or more years of project management, product design or related experience
• Experience in scalable distributed backend services design with Cloud Native
• Experience working directly with large enterprise customers

Career Level - IC3

Responsibilities

• Take large, complex projects and break them down into manageable pieces.
• Identify process gaps and build mechanisms to scale.
• Develop functional specifications, then drive the delivery in a successful and timely manner.
• Oversee daily operations through collaboration with senior management and department leaders, performing an array of business operations functions from managing work-back schedules, generating communications and presentations, and planning and coordinating meetings.
• Assist and communicate with executives in decision-making, program management, and initiative implementation
• Improve current processes and coordinate organizational procedures for optimized efficiency and productivity
• Drive program schedules from design to launch, communicate to stakeholders and senior leaders.
• Gain a deep technical understanding of OCI servers and be able to drive the technical direction of the team, working with cross-functional, cross-service teams
• Thrive and succeed in an innovative and fast-paced environment and not be hindered by ambiguity or conflicting priorities.
• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.
• Lead interactions with cross functional teams consisting of Engineers, Product Managers and executive leadership.
• (Preferred) Experience working directly with large customers

Qualifications

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $78,000 - $158,200 per year. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.