Customer Success Manager

The Financial Times wrote that “OpenAI ranks as one of the most unusual organizations on the planet”. We’re one of the leaders in AI development and we’re working to build safe Artificial General Intelligence (AGI).

We believe AGI has the potential to help people solve immense global challenges such as climate change, affordable healthcare, and personalized education, and we want the economic upside of AGI to be widely shared.

About the product

We’re building the definitive platform for AI technology, making it easier for developers to benefit from AI. Last year we introduced the OpenAI API which makes leading AI technology available to developers via a simple HTTPS call.

GPT3 was the first AI technology available via the API, allowing developers to integrate any language task into their product. The MIT Technology Review listed GPT3 as one of the 10 Breakthrough Technologies of 2021 (alongside mRNA vaccines!).

Recently, we introduced Codex into the API, a new product that translates natural language to code. Instragram’s co-founder called Github Copilot, an early product powered by Codex, “the single most mind-blowing application of ML I’ve ever seen”.

We’re working to bring other research efforts into the API, such as Dall-E, AI which generates images from text and CLIP, a state-of-the-art image classification AI.

About the role

This is an exciting time at OpenAI! In the last three months, we launched two groundbreaking products Codex and Copilot, and established our go-to-market team to ramp up our commercialization efforts.

As an early member of our customer success team, you'll:

• Help define the vision and strategy of our Go-To-Market motion.
• Design and execute the customer success strategy: drive adoption, retention, and growth of our API.
• Own the customer relationships end-to-end to help companies big (Fortune 100) and small (startups) embrace our groundbreaking technology to scale their business success
• Serve as the AI expert, lead hackathons, whiteboard with machine learning researches, present to executives, and much more.

By being curious, determined, and kind you’ll help our exceptional customers radically improve their businesses, and change the world in the process.

About OpenAI

We’re building safe Artificial General Intelligence (AGI), and ensuring it leads to a good outcome for humans. We believe that unreasonably great results are best delivered by a highly creative group working in concert. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations via accommodation@openai.com.

Benefits

• Health, dental, and vision insurance for you and your family
• Unlimited time off (we encourage 4+ weeks per year)
• Parental leave
• Flexible work hours
• Lunch and dinner each day
• 401(k) plan with matching