OnviSource is a 20-year-old, profitable, and growing global company with headquarters in Dallas, Texas, USA, delivering AI-powered intelligent transformation for contact centers. We elevate agents to Super Agents and customer experience to Super CX. Our OmVista solutions empower call center agents to meet and exceed performance requirements and customer expectations while improving operational efficiency and delivering a holistic view of the business. Our Business Analytics Services (BAS) deliver AI, analytics, and automation technologies supported by expert consultation, hands-on implementation, and the proven expertise of our data science team.

Position Overview

We are seeking a skilled Test Engineer to join our quality assurance team, focusing on testing complex software applications, SaaS, and AI-driven software systems before product release. This role is crucial to ensuring the reliability, performance, and accuracy of our AI-powered analytics, automation, and agent-assist solutions that serve contact centers worldwide.

Key Responsibilities

Software and SaaS Product Quality Assurance & Validation

Design and execute comprehensive test strategies and test cases for various B2B software applications, including AI-driven analytics platforms, automation systems, and agent-assist technologies
Develop and maintain automated test suites for complex software solutions
Execute UX/UI, functional, exception handling, integration, performance, and user acceptance testing for software and SaaS applications
Test system scalability and performance under varying load conditions typical of contact center environments

Test Planning & Documentation

Create detailed test plans, test cases, and testing documentation for software and SaaS applications
Collaborate with data science and development teams to understand AI model requirements and expected behaviors
Document defects, track resolution progress, and maintain comprehensive test reporting
Establish testing standards and best practices for software and SaaS applications verifications

Cross-functional Collaboration

Work closely with product managers, data scientists, and software engineers to understand system requirements
Participate in design reviews and provide testing insights during the development lifecycle
Coordinate with customer success teams to incorporate real-world usage scenarios into testing protocols
Support deployment activities and post-release monitoring of products

Required Qualifications

Technical Skills

Minimum Bachelor's degree in Computer Science, Engineering, or related technical field
3-5 years of experience in software testing, with at least 2 years focused on software and SaaS applications and AI/ML systems
Proficiency in test automation frameworks and tools (Selenium, pytest, TestNG, etc.)
Experience with AI/ML testing methodologies and understanding of model validation techniques
Knowledge of programming languages such as Python, Java, or JavaScript for test automation
Familiarity with data analysis tools and techniques for validating AI system outputs
Knowledge of data quality assessment and testing methodologies for AI systems
Familiarity with cloud platforms (AWS, Azure, Google Cloud) and AI/ML services

General Requirements

Strong analytical and problem-solving skills with attention to detail
Experience with agile development methodologies and CI/CD pipelines
Excellent communication skills for collaborating with technical and non-technical stakeholders
Ability to work independently and manage multiple testing projects simultaneously
Experience in contact center technology, customer experience platforms, or business analytics
Knowledge of performance testing tools and methodologies
Familiarity with containerization technologies (Docker, Kubernetes)
Experience with API testing and microservices architectures
Understanding of data privacy and security considerations in AI systems
Previous experience in a SaaS or enterprise software environment

Professional Attributes

Business Integrity: Unwavering commitment to ethical business practices and professional standards
Work Ethic: Willingness to work extended hours during critical campaign periods and project deadlines
Team Collaboration: Exceptional interpersonal skills with the ability to work effectively in cross-functional teams
Results-Oriented: Track record of meeting and exceeding performance metrics and business objectives

Independent Contractor with Potential to Hire as an Employee After 9-12 months

Job Type: Contract

Pay: Up to $20.00 per hour

Work Location: Remote