One Inc has an opportunity to lead Production Support for one of its core SaaS Insurance Payments platforms. This position requires excellent technical skills, outstanding leadership, and keen analytical skills paired with strong business insight and SaaS product development experiences. It is a multi-functional role that requires a combination of team leadership, technical acumen, and external/internal stakeholder communication within a fast-growing organization.

Remote – US

Ability to travel to Mexico, California, India, Tennessee

Responsibilities/Duties

Overall accountability for the production reliability of One Inc’s ClaimsPay platform.
Leads a global team of Production support of up to 30 software engineers and quality engineers to manage and delegate production support issues.
Leads and collaborates with Production Support engineering teams to understand and monitor work queues for Continuous Improvement opportunities.
Serves as the Engineering lead for escalated events that create client disruption. This is inclusive of driving the identification of root cause and implementing preventative measures.
Contributes to documenting engineering best practices while ensuring team adherence.
Collaborates with Security team to ensure on-going PCI compliance of platforms.
Creates and manages Key Performance Indicators to ensure that we are continuously raising our standard of engineering excellence.
Collaborates with Vendor Partners to identify and drive the implementation of Continuous Improvement to enhance Reliability and Performance.
Collaborates with Infrastructure teams to ensure that all platform capabilities that are Critical to Quality are instrumented and measured.
Develops and advocates for technical architectures that solve complex performance issues.
Works in a consultative fashion to improve communication, teamwork, and alignment among teams inside and outside of the organization.
Leads design and code reviews for remediated code. Participates in code reviews for new product development.
Promotes unit testable code and adheres to unit testing framework designed within engineering.
Drives strategic technology initiatives that enhance operational excellence and reliability by collaborating with Product Managers, Architects, Engineers, SMEs and the broader One Inc organization.
Collaborates with Quality Assurance team to remediate testing gaps that may lead to defects escaping to production.
Provides input into long-range product requirements, standard methodologies, and operational guidelines, with focus on continuous improvement of platform reliability and serviceability,
Contributes to research, case studies, and prototypes on innovative technologies and how they can be used to provide a seamless, and performant end user experience.
Provides periodic updates to manager on progress and or roadblocks

Skills And Experience

Nice to have PHP, C#, .NET Core, Azure.
Expert in SugarCRM.
Experience with cloud native architecture.
Excellent communication skills.
Proficiency in TDD, Domain Driven Architecture, CQRS, Design Patterns, and Clean and Secure Coding Standards.
Experience working as a software engineer in insure-tech or fin-tech space with demonstrated success at designing for high volume, scalability, and availability.
Ability to independently craft and deliver large complex projects.
Large scale implementations of Cloud Native Solutions, Containers, Microservices.
Mastery in multiple programming languages and platforms.
More than 10 years of software development experience.
Experience with Agile development methodology (e.g., Scrum), Scaled frameworks desirable.

Leadership And Influence

10 years experience in the Information Technology arena, with at least 3 years of leading in this field.
Ability to work with a cross functional team of developers, architects, and security analysts to remediate issues while implementing sustainable technology changes.
Ability to provide support to team members for their understanding of architecture and aid in their technical development.
Ability to create and monitor Key Performance Indicators that are used as a basis of continuous improvement.
Ability to build an environment for transparent and open discussion of all issues.
Inclusive work style to involve the right people, from your team and others, to resolve critical issues.

Embrace Our Core Values

Own It
Rise Together
Think Big Work Small
Wow Everyone

Desired Traits

Action Oriented, Growth Mindset, Positive Outlook, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development

Physical Demands

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Standard indoor office setting; exposure to computer screens.

Physical: Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed.

Vision: See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.

Hearing: Ability to hear in the normal audio range with or without corrections.

Company Profile: One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That’s the strength derived from the Power of One™ - a cohesive and seamless experience for both inbound and outbound digital insurance payments.

The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments.

Headquartered in Folsom, CA—One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible.

One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.