Principal Software Engineer, Conversational AI

Who We Are

OmniDimension is on an exhilarating journey. We're building an AI-powered platform empowering developers and enterprises across 50+ countries to effortlessly create and deploy reliable Voice AI agents.

This isn't your average 9-5 role. We thrive on passion, dedication, and pushing boundaries. Yes, we often work long hours and weekends, but it's because we genuinely love what we do—and the impact we create is extraordinary.

We’re growing fast—and we would love to bring on passionate partners on this journey!

Who We're Looking For

We’re seeking a driven, passionate Principal Software Engineer with a doer mindset who thrives in a fast-paced, dynamic environment. You love coding, solving hard problems, and seeing your work in action across thousands of daily customer interactions.

You are someone who:

• Constantly asks, "Why?" and isn’t afraid to dive deep to find the answers.
• Enjoys rapid prototyping and iterating but also takes pride in developing rock-solid, production-grade systems.
• Has strong, thoughtful opinions yet remains open-minded, able to disagree and commit.
• Understands the big picture, architects scalable systems, and enjoys working across frontend, backend, and microservices to deliver end-to-end solutions.

Key Responsibilities

• Architect, design, and implement scalable, reliable solutions for our next-gen Voice AI platform.
• Build robust backend services using Python and relational databases (PostgreSQL, etc.).
• Develop intuitive front-end experiences, leveraging modern frameworks and best practices.
• Own Site Reliability Engineering (SRE) practices—ensuring system scalability, monitoring, stress-testing, reliability, and observability.
• Create and manage cloud-native microservices architecture (AWS, GCP, Azure) ensuring high availability, scalability, and performance.
• Optimize and enhance performance through continuous improvements, fine-tuning large language models (LLMs), and refining voice/text processing pipelines.
• Collaborate closely with product, design, and engineering teams to rapidly build and ship impactful features.

Mandatory Qualifications

• 7+ years of full-stack development experience (Python backend, modern frontend frameworks).
• Proven expertise in architecting and deploying scalable microservices and cloud-based solutions (AWS, GCP, Azure).
• Proven expertise in Site Reliability Engineering (SRE), including stress testing, performance benchmarking, monitoring, logging, and observability.
• Solid experience in Voice AI / Conversational AI, including integration with platforms like Twilio, Telenyx, or Vonage.
• Deep understanding of relational databases (PostgreSQL or similar).
• Hands-on experience with performance optimization and monitoring of AI-driven systems.

Highly Desired Skills

• Prior experience fine-tuning and evaluating Large Language Models (LLMs) and building robust monitoring pipelines.
• Experience integrating Automatic Speech Recognition (ASR) systems.
• Proficiency with Native/React Native frameworks for frontend/mobile development.
• Familiarity with data streaming technologies (Kafka, WebSockets).
• Prior experience in building and shipping AI/ML systems at scale.

Why OmniDimension?

• Work on groundbreaking technologies at the cutting edge of Generative AI.
• Directly impact a platform used by top enterprises and innovative builders globally.
• Join a passionate founding team that values ownership, innovation, and relentless execution.
• Thrive in a culture that embraces challenges, encourages bold ideas, and rewards hustle.

This is not just another job—it's an opportunity to shape the future of voice-driven AI interactions worldwide.