CUSTOMER SUCCESS MANAGER FOR B2B MARKETING AI PLATFORM

Please Note: ** CANDIDATES NEED TO HAVE A BACKGROUND IN B2B MARKETING AND BE ABLE TO WORK US EST HOURS - PLEASE DO NOT APPLY OTHERWISE **

About Omnibound-

Omnibound is building the AI-based operating system for modern B2B marketing teams. We help CMOs and their teams scale campaigns, programs, and experiments faster by acting as an agentic co-pilot across the marketing org — from product and content marketing to demand gen and partner teams. We’re early but growing quickly, backed by experienced operators and angels who’ve built category-defining products.

About the Role

As Omnibound’s first Customer Success Manager, you’ll play a foundational role in helping our early customers get maximum value from the platform. You'll be the face of Omnibound post-sale, guiding marketing teams through onboarding, adoption, and expansion. You’ll blend your understanding of marketing workflows with a strong sense of customer empathy and a bias toward product adoption and activation.

Your north star: customer activation, platform adoption and getting amazing value from the Omnibound platform for each customer. You’ll ensure every marketing leader and team we bring on becomes a power user.

What You’ll Do-

• Own the end-to-end post-sales customer journey: onboarding, training, adoption, and ongoing engagement.
• Act as a strategic advisor to marketers, helping them adopt Omnibound in their campaigns, launches, and planning cycles.
• Understand customer goals and success metrics — and help align product usage with those.
• Proactively manage customer health and usage to identify adoption gaps, usage patterns, or risks.
• Develop adoption playbooks, training sessions, and best practices for marketers across different functions (content, demand gen, product marketing, etc.).
• Collect feedback from customers and collaborate with product/engineering to help shape the roadmap.
• Help scale the customer success function by building processes, documentation, and early CSM tooling.

What You Bring-

• 2–6 years in a customer success, marketing consulting, or other B2B marketing role — preferably at a SaaS or marketing technology company.
• Should have experience of working with US based customers.
• A solid understanding of B2B marketing workflows, personas, and campaigns (e.g., product launches, content programs, demand gen, etc.).
• Excellent written and verbal communication skills — you’ll be interfacing with marketers daily.
• A proactive, self-starter mindset — comfortable being the first CSM and shaping the function from scratch.
• Based in India, but available to work full-time during US Eastern Time hours.

Why Join Omnibound-

• Work directly with a leadership team that understands marketing deeply.
• Shape the customer journey and success function from the ground up.
• Be part of a fast-growing company defining the future of AI in B2B marketing.
• Fast career growth opportunities.

“We’d love to connect if you meet the criteria above and are excited to shape the future of enterprise success with agentic AI.”