AI/ML Product Manager

Job Title: AI/ML Product Manager

Client: New York City Health + Hospitals (HHC)

Location: 100% Remote (U.S. Based Only)

Type: Contract to Hire (C2H)

Note - Minimum 5 years of experience as a Product Manager (not Product Owner) in AI/ML, ideally within hospital or clinical settings

Position Overview:

We are seeking an experienced AI/ML Product Manager to lead the design, development, and launch of innovative AI/ML-powered products that will enhance healthcare delivery, improve patient outcomes, and streamline clinical and operational workflows within NYC Health + Hospitals (HHC). This individual will bridge complex healthcare needs with cutting-edge AI/ML technologies, collaborating with clinical experts, data scientists, engineers, and designers.

Key Responsibilities:

Product Strategy & Vision

• Identify and prioritize high-impact AI/ML use cases within healthcare domains.
• Conduct market research and gather insights from clinicians, administrators, and executives to uncover unmet needs.
• Develop product roadmaps focused on measurable ROI and value to patients and providers.

Product Lifecycle Ownership

• Lead the end-to-end lifecycle: ideation, discovery, development, deployment, and continuous improvement.
• Define product requirements, user stories, and acceptance criteria for AI/ML models and solutions.
• Work closely with cross-functional teams to ensure successful product development and delivery.
• Maintain and manage the product backlog, prioritizing features and iterations based on business and clinical needs.

AI/ML & Healthcare Domain Expertise

• Translate healthcare problems into viable AI/ML solutions and evaluate technical feasibility.
• Understand and apply interoperability standards such as HL7, FHIR, and tools like Cloverleaf, Mirth, or Rhapsody.
• Ensure compliance with regulatory, security, and privacy standards (HIPAA, HITECH, etc.).
• Advocate for ethical and responsible use of AI in healthcare environments.

Stakeholder Communication & Collaboration

• Act as the key liaison between technical teams and clinical/non-technical stakeholders.
• Translate complex technical concepts into clear business value and clinical impact.
• Foster strong, collaborative relationships with physicians, nurses, and care teams.

Performance Monitoring & Optimization

• Define KPIs and model evaluation metrics (online, offline, human-in-the-loop) pre- and post-deployment.
• Monitor usage, performance, and user feedback to drive improvements.
• Use data-driven insights to refine product strategies and optimize outcomes.

Required Qualifications:

• Minimum 5 years of experience as a Product Manager (not Product Owner) in AI/ML, ideally within hospital or clinical settings.
• Proven experience working directly with hospital clinical staff (Physicians, Nurses, LPNs, etc.).
• Strong understanding of healthcare domain, clinical workflows, and interoperability tools.
• Knowledge of AI/ML tools, techniques, and real-world deployment in regulated environments.
• Experience defining and monitoring product KPIs and ML model performance.
• Excellent written and verbal communication skills.

Preferred Skills:

• Background with HL7, FHIR, Mirth, Cloverleaf, or Rhapsody.
• Familiarity with human-centered design in healthcare.
• Experience with HIPAA, data privacy, and ethical AI principles.
• Product management certification (e.g., Pragmatic, AIPMM, etc.) is a plus.

Send your resume to: satyam@zennsoft.com

Subject Line: AI/Ml Product Manager

Zennsoft Inc is committed to diversity and inclusion. We encourage candidates from all backgrounds to apply.