Professional Services Engineer

NXLog helps companies manage their logs better. We provide a unified platform for log collection, storage, and analysis. We offer versatile solutions to capture high-volume logs from diverse sources, transform log data on the fly, filter, enrich, and route it to other systems to boost business, security, and compliance. We combine the stability and resources of an established company with the innovative spirit and agility of a start-up. Our mission is to continuously push technological boundaries to deliver outstanding user experiences.

We are hiring Professional Services Engineer!

This position combines responsibilities in technical pre-sales, where you will support the sales cycle with demonstrations and solution design, and professional services, where you will guide customers through onboarding, deployment, and optimization of NXLog solutions.

This role requires strong technical depth, excellent communication skills, and the ability to work collaboratively with both customers and internal teams.

What you’ll do:

• Work closely with our sales and pre-sales teams to create and conduct appealing product demonstrations, engage in technical conversations with prospective customers.
• Propose and design technically viable and scalable solutions that meet customer objectives.
• Provide expert advice regarding the usage of our products to prospects and customers.
• Discover and suggest improvements to internal processes and innovations.
• Identify customer training needs and deliver structured onboarding sessions..
• Create and develop training materials, technical presentations, and customer-facing documentation.
• Execute project activities defined in the SoW - including installation, configuration, integration, and training., etc.
• Assist customers with architecture design, deployment best practices, and optimization of their log management environment.
• Provide regular updates and technical feedback to customers and to internal stakeholders.
• Collaborate with internal departments: Engineering, Sales, Pre-sales, Support, and Product teams.

What you will bring:

• Minimum 5 years of experience as a software engineer or product support engineer, and/or experience in professional services of enterprise software in IT security.
• Experience with SIEM and log management products. Software solution design is an advantage.
• Tech-savvy approach and passion to dig in to learn about products, technology, customers, and competitors.
• Strong customer service focus with ability to develop and maintain relationships.
• Great communication skills, ability to work with different kinds of audiences.
• Excellent time management, ability to effectively prioritize and execute tasks.
• Proactive and problem-solving attitude.
• Fluent English.

As you will be involved in tech discussions with our clients, it is important to be knowledgeable about following tech stack we use:

• OS: Linux (Ubuntu/Debian), Red Hat, MS Windows.
• Networking: TCP/UDP, DNS, DHCP, SSL/TLS, X509, PKI.
• Log management & SIEM: QRadar, ArcSight, Splunk, ELK, etc.
• Programming: Bash, Python, PowerShell, Java, Regex.
• Cloud platforms: Azure, AWS, Google Cloud.
• Virtualization & containerization.
• REST API.

What you’ll get:

• Remote community of experts from around the world
• Flat structure and flexible environment
• PTO & other rewards
• Opportunity to work with a state-of-the-art log management product

Apply now and join us in creating exceptional digital experiences!