NUWAVE has a modern, all-in-one software platform for unified communication management. We create tools and services that help providers and enterprises manage voice, users, numbers, and integrations across today’s leading UC platforms, faster and with less complexity. Our work sits at the intersection of automation, workflow, and customer experience, and design is a key part of making that experience simple, intuitive, and scalable. We’re looking for a UX/UI Designer who thinks beyond screens and can help shape the end-to-end experience across iPILOT and the broader NUWAVE ecosystem.

Why Join NUWAVE?

Shape the digital face of a rapidly growing leader in Unified Communications. Collaborate with a dynamic team that blends creativity, technology, and strategy. Be part of an innovative company that partners with Cisco, Microsoft, Zoom, and global carriers to reshape how the world connects

Essential Duties And Responsibilities

Collaborate with Marketing, Developers, and stakeholders to design intuitive, scalable experiences across the NUWAVE website, Partner Portal, and the iPILOT platform
Translate complex workflows and business requirements into simple, usable, and elegant interfaces
Create wireframes, prototypes, user flows, and high-fidelity designs, working closely with the design team to produce modern, cohesive layouts and screens
Improve existing experiences by identifying friction points through research, analytics, and user feedback
Contribute to and evolve NUWAVE’s design system to ensure consistency across products and teams
Advocate for accessibility, clarity, and usability in every deliverable
Present design work and rationale clearly to cross-functional teams
Partner with stakeholder teams to ensure a cohesive customer journey from first touch through ongoing platform use

UX Research & Strategy Responsibilities

Conduct competitive analysis to identify market opportunities, usability gaps, and areas for

product differentiation.

Develop experience maps and user journey maps to visualize the end-to-end customer

experience, highlighting pain points, motivations, and opportunities.

Perform heuristic evaluations to identify usability issues and recommend improvements based on

established UX principles. Design and lead user interviews to gather qualitative insights from existing and potential users.

Facilitate card sorting exercises to improve information architecture, navigation, and workflow

clarity.

Define and improve information architecture to create intuitive, scalable product structures
Write user stories that clearly translate user needs into actionable design requirements

Other Duties And Responsibilities

Some on-call work (weekends/holidays) may be required.

Supervisory Responsibilities

None

Minimum Qualifications (knowledge, Skills, And Abilities)

3+ years of professional UX/Product Design experience
A strong portfolio that shows problem-solving, systems thinking, and product design at scale
Proficiency in design programs like Figma or Adobe
Experience designing for complex workflows, dashboards, portals, or SaaS platforms
Ability to balance user needs, business goals, and technical constraints
Experience working with and contributing to design systems
Demonstrated ability to communicate effectively across differing schools of thought, thoughtfully challenge ideas while maintaining professionalism, and foster collaborative decision-making. Leverages research-based evidence to inform design decisions and guide strategic direction

Preferred Qualifications:

Experience designing for platforms that combine hardware, software, and service
Familiarity with analytics and using data to inform design decisions
Experience in B2B, SaaS, or operational tools
Comfort working in fast-moving environments where ownership is high
Familiarity with AI-assisted design workflows
Familiarity with Jira, Confluence, and Project Management Tools

PHYSICAL DEMANDS AND WORK CONDITIONS AND ENVIRONMENT

None.

Equipment Necessary To Complete Job Responsibilities

D ☐ Yes ☒ No desk Phone

Mobile Phone

Computer/Laptop

Internet Connection

☒ Yes ☐ No

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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