Senior User Experience Designer - Mortgage Experience

***C2C / H1B / OPT-EAD Candidates are NOT ELIGIBLE for this role !!! ​

Role: Lead User Experience Designer

Contract-to-Hire

Location: Remote

• The selected candidate must be comfortable traveling to Baltimore, MD once or twice per year for a week at a time.
• Candidates based a commutable distance to Owings Mills, MD who are willing to come to the office to work on a hybrid basis are preferred, but not required.

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Overview & Responsibilities

We are seeking a highly skilled User Experience (UX) Designer with a strong emphasis on user interface design and front-end development. This role requires prior experience in the mortgage industry, ensuring a deep understanding of the workflows + digital interactions of loan officers and borrowers. The position will initially be focused on our client-facing platform (currently in the alpha phase) through launch and then will split between client-facing and homeowner-facing workflows.

​Responsibilities include:

● Conduct comprehensive UX research including user interviews, usability testing, and competitor analysis

● Collaborate on the development, discovery, information gathering, testing, and evolution of design standards, user tools, and product experiences

● Develop strategic recommendations and design artifacts, such as wireframes, user flows, interactive prototypes, and storyboards

● Collaborate closely with product owners, business stakeholders, data and engineering teams, and our clients to translate research insights into effective solutions

● Understanding each of our enterprise products, including how they fit into our larger portfolio/ecosystem; and the ability to communicate the rationale behind design decisions for each external-facing product

​Required Skills & Experience

● Proficient with industry-standard wireframing and prototyping tools (e.g., Figma, Sketch, Adobe XD, Axure)

● 2+ years of experience as a UX or interactive design lead

● Understanding of software application development lifecycle (development savvy to understand how design impacts how the end product will be built)

● Strong ability to conduct user research, including designing and conducting interviews, surveys, and usability studies

● Experience in the mortgage industry, ensuring a deep understanding of the workflows/digital interactions of loan officers and borrowers

● Experience working in a start-up company / environment

● Exceptional communication, presentation, and follow through skills

● Strong analytical and problem solving abilities

​Preferred Skills & Experience

● Understanding or experience in digital marketing strategies and their impact on user experience

● Familiarity with data visualization, OKRs or KPIs, research methods, usability testing, focus groups, and requirements gathering