Customer Success & Marketing Automation Specialist

Customer Success & Marketing Automation Specialist

Location Remote / U.S. Based Only

$4,000 - $5,000/ USD month

Customer Success & Marketing Automation Specialist

About the Role:

We’re looking for a relationship-driven professional who combines the heart of a customer success champion with the mindset of a consultative salesperson. You’ll build strong relationships, ensure customers get exceptional value, help close and onboard new customers and help them grow their revenue.

About the Client:

They believe in being fast, easy to do business with and accountable – obsessed with our customers treating every interaction like a Ritz-Carlton moment. If you love helping businesses succeed and enjoy marketing automation, this is your opportunity to make a real impact.

Key Responsibilities:

• Build deep, meaningful and trusting relationships with customers
• Guide customers through closing, onboarding and platform results
• Identify growth opportunities and confidently close renewals and upsells
• Translate each customer’s goals into measurable outcomes
• Troubleshoot simple issues and collaborate with tech support as needed
• Track customer health, retention and satisfaction
• Represent the voice of the customer internally, helping improve products and processes

Qualifications:

• 3+ years in Customer Success, Account Management, or Consultative Sales
• Working knowledge of Go High Level, HubSpot, ActiveCampaign, or similar
• High EQ and relationship-building skills, natural connector and teacher
• Track record of meeting retention or sales goals
• Strong communicator, both in writing and over video
• Self-starter who thrives in a fast-moving, high-accountability environment
• Ability to work remotely/from home