At ngrok, we believe that doing networking the right way should also be the easy way. Over the last 10 years, we’ve given developers and engineers simple interfaces for getting traffic into their apps and APIs without forcing them to deal with legacy proxies, external load balancers, or VPNs, and we’re now part of the standard stack for more than 9 million developers at some of the world’s top technology brands, like GitHub, Okta, HashiCorp, and Twilio.

Over the last few years, we’ve completely changed how that interface looks and works to make it easier, more composable, and infinitely flexible. We now give anyone who needs a “front door” to their apps or APIs powerful tools to orchestrate traffic, secure public endpoints, accelerate their services on a global network, observe all traffic passing to/from their network, and much more. The ngrok that millions love and trust has been completely transformed for the better.

The opportunity

As a software engineer on the Platform team, you will work with your team on the software all engrokkers (ngrok engineers) use to build, deploy, and manage our product. You will approach SRE and DevOps concerns with the mindset and tools of a software engineer.

You should understand running production services with load and latency concerns. Our engineers use a powerful combination of tools including Go, PostgreSQL, nix, gRPC, Terraform, and more. All the code is in our monorepo and driven by extensive protobuf-based code generation. We have an awesome in-house command line tool that wraps all our tooling.

Mentor other members of ngrok in your areas of specialty and contribute to related areas of code that interest you: help us improve our builder tools, mature our infrastructure, and drive scalable architecture.

_This is a remote position for candidates outside of the Bay Area and a hybrid role for candidates within commuting distance to San Francisco. Our Bay Area employees commute to the office on Tuesdays and Wednesdays.

_What you’ll accomplish

Within 30 days

Review the 30/60/90 plan from your manager
With your onboarding buddy, make your first commit and deploy
Complete self-service technical onboarding content
Update an existing component in our production platform

Within 6 months

Own engineering improvements to our platform and builder tools: spec, execute with the team, and work with our friends in product engineering for feedback and adoption
Take responsibility for maintaining our high uptime and customer satisfaction by shadowing, then joining, our on-call rotation
Own team and org growth through interviewing, mentorship, and teaching

Within 1 year

Raise the level of fellow engineers through pairing sessions, technical talks, and documentation
Represent ngrok publicly: on our blog, speaking at meetups, via open-source contributions
Work with your team to plan long-term, iterative investments in ngrok’s capabilities, operability and performance
Be an engineering leader who contributes to a healthy and growing organizational culture

Skills

3+ years of experience as a software engineer
Expertise building and running software at a global scale in AWS or other cloud providers
Expertise with Go or languages like Rust, C, Java, or C++.
Bonus Points
Experience with other parts of our tech stack: Kubernetes, nix, rust, gRPC, PostgreSQL, Kafka, Datadog, Honeycomb
Related domain knowledge in networking, builder tools, or security

Compensation

Tier 1 (SF, LA, Seattle, NYC): Minimum salary of $152,000 to maximum $190,000

Tier 2 (rest of the US): Minimum salary of $140,000 to maximum $175,000

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), internal equity with other team members, market data, and specific work location.

All candidates must be US-based, and legally authorized to work in the United States.

_If your experience is close but doesn’t fulfill all requirements, please apply. ngrok is on a mission to build a special company. To achieve our goal, we are focused on hiring people with different backgrounds, perspectives, and experiences!

_Benefits

Compensation for this role depends on level, but we provide a competitive mix of salary and equity.

We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%.

We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents.

We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager is also on the hook for encouraging you to do the same.