Program Manager

Program Manager – Telecommunications Infrastructure

Employment Type: Full-time, exempt

Travel: Approximately 25%

We are seeking an experienced Program Manager to lead a nationwide enterprise communications infrastructure program supporting copper and fiber cabling, in-building wireless, Distributed Antenna Systems (DAS), equipment installation, and ongoing maintenance.

This hands-on, customer-facing opportunity offers the chance to grow an established field team across multiple markets. We are looking for a strong operational leader who can manage customer relationships, field delivery, schedules, financial performance, and quality.

Required Skills & Experience

• 10+ years of experience in telecommunications infrastructure, structured cabling, fiber optics, wireless, network deployment, construction, or related field services.
• 5+ years managing multi-site programs or projects with accountability for schedules, budgets, and margins.
• Experience leading field technicians, engineers, and subcontractors across multiple regions.
• Working knowledge of copper and fiber installation and testing, with familiarity with in-building wireless/DAS.
• Hands-on experience scoping, estimating, and pricing field work, including reviewing purchase orders, quotes, and change orders.
• Strong financial management skills, including project P&L, labor utilization, and subcontractor costs.
• Experience managing enterprise customer relationships and resolving escalations.
• Proficiency with Microsoft Office and scheduling, project tracking, or field service management tools.
• U.S. citizenship required.
• Valid driver’s license and flexibility to travel as needed.

Desired Skills & Experience

• Bachelor’s degree in business, engineering, construction management, or a related field, or equivalent practical experience.
• PMP or equivalent program management certification.
• BICSI, fiber certifications such as CFOT, or OSHA 30.
• Experience with DAS/IBW design, deployment, integration, and carrier or neutral-host coordination.
• Experience supporting enterprise, campus, healthcare, education, or government customers across multiple sites.
• Experience expanding field teams for new or growing programs.

What You Will Be Doing

• Serve as the primary operational customer contact and lead kickoffs, status meetings, and business reviews.
• Manage the project pipeline, schedules, resources, risks, and customer escalations across multiple markets.
• Coordinate site surveys, estimates, quotes, purchase orders, and change orders.
• Monitor revenue, costs, labor utilization, subcontractor spending, and margins; support accurate billing.
• Plan staffing, dispatch, procurement, materials, site access, and subcontractor onboarding.
• Lead, coach, and expand field teams, including identifying training and certification needs.
• Oversee installation quality, testing, safety, maintenance, and service-level performance.
• Ensure complete closeout packages, including test results, as-built documentation, photographs, and customer acceptance.
• Standardize processes and reporting to support program growth and continuous improvement.

Tech Breakdown

• Copper and fiber structured cabling.
• In-building wireless and Distributed Antenna Systems.
• Communications equipment installation and testing.
• Maintenance, break/fix, and field service operations.

Daily Responsibilities

• Customer communication, program reviews, and escalation management.
• Field scheduling, resource planning, and subcontractor coordination.
• Financial tracking, estimating, and scope management.
• Team development, quality oversight, reporting, and project closeout.

Work & Physical Requirements

• Travel approximately 25% to customer campuses, project sites, and regional field teams.
• Combine remote work with on-site visits to active project locations.
• Navigate job sites that may include ladders, ceiling spaces, rooftops, equipment rooms, and outdoor environments.
• Wear required personal protective equipment and follow site safety requirements.
• Be available occasionally after hours or on weekends for escalations, critical cutovers, and maintenance windows.
• Complete required customer background checks, drug screening, or site credentialing.

Interested candidates: Please send your resume to zeenam.thatai@nextgengr.com.

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