Director of Secondary Marketing

Overview

Job Title: Director, Secondary Marketing - Lock Desk

Location : Remote - hybrid if located within 31 miles of Tustin, CA or Austin, TX locations

Compensation : Starting at 125K + DOE

Job Summary : The Director, Secondary Marketing - Lock Desk spearheads the lock desk operations, driving efficient, compliant, and strategic management of interest rate lock commitments. This leadership role entails guiding a high-performing team, crafting innovative strategies to optimize pricing and operational efficiency, and championing comprehensive training and development programs. The Director ensures seamless alignment with organizational goals and regulatory standards, oversees daily lock desk functions, mentors staff to foster growth, and implements process enhancements to elevate performance and profitability.

Responsibilities

• Lead and manage the lock desk team, fostering a collaborative and high-performance culture.
• Oversee daily operations of the lock desk, including rate lock requests, extensions, and expirations.
• Develop and implement automation strategies leveraging the NAF PPE.
• Train and mentor team members on lock desk policies, procedures, and best practices.
• Ensure compliance with investor guidelines, regulatory requirements, and internal policies.
• Collaborate with sales, operations, and capital markets teams to streamline processes and enhance customer experience.
• Analyze lock desk performance metrics and implement process improvements to increase efficiency.
• Provide regular reports and updates to senior management on lock desk performance and opportunities for development.

Qualifications

• Bachelor’s degree in finance, business, or a related field; advanced degree preferred.
• 10+ years of experience in secondary marketing, with at least 5 years in a lock desk or pricing role.
• Proven leadership and management experience, with a track record of building and developing high-performing teams.
• Strong understanding of mortgage pricing, hedging, and secondary market operations.
• Excellent analytical skills and proficiency in data analysis tools and loan origination systems.
• In-depth knowledge of regulatory requirements and investor guidelines (e.g., Fannie Mae, Freddie Mac).
• Exceptional communication and interpersonal skills for cross-functional collaboration and training.
• Polly experience a plus.
• Ability to thrive in a fast-paced environment and manage multiple priorities.

Preferred Skills

• Experience with pricing engines and loan origination software (e.g., Encompass, Polly).
• Advanced proficiency in Microsoft Excel and data visualization tools.
• Prior experience designing and delivering training programs for lock desk or secondary marketing team

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.

Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

[EOE/M/F/D/V. Drug-free workplace.]