Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.

Want to have a direct impact in solving the top challenges businesses face today? Join us

!
You will be responsible for shaping the design direction for cutting edge AI centric features, creating and conducting user research, interviews and surveys, and translating them into sitemaps, wireframes and prototypes that will be used by our Engineering team to build a world class produc

t.
You will make an impact on the overall design and functionality of the Netomi platform and iterate upon it to ensure a great user experience. You will work closely with Product, Engineering and Customer Success teams to help build a leading-edge experience for our custome

rs.
Responsibilit

ies:
Lead design initiatives by researching, conceiving, wire-framing, sketching, prototyping, and mocking up user experiences for our plat
form.Make strategic design and user-experience decisions related to existing and new functions and features based on hands-on user research, or by designing options for an A/B
test.Work closely with product managers to understand requirements and develop high level and detailed storyboards, mockups and prototypes, to effectively communicate interaction, design, product and user g
oals.Translate concepts into wireframes and high quality design deliverables to be used by the engineering team to build prod
ucts.Work closely with developers to address design implementation challe
nges.Identify design problems and devise elegant solutions with a user-centered design appr
oach.Rapidly test and iterate your des
igns.Collaborate with other team members and stakehol
ders.Take smart risks and champion new ideas that lead to intuitive user experie
nces.Act as a UX mentor and guide to our current and future UX desig
ners.Document findings, improvements and processes, as ne

eded.
Require

ments:
Overall 7+ years of relevant experience working as a UX designer, and 4+ Experience in B2B SaaS products/platforms, and complex enterprise pla
tforms.2+ years of experience working on AI, Generative AI, Agentic AI related products. You’ve worked on reimagining experiences where the advancements in AI transform how software products are d
esignedHands on and proficient in interaction design, user testing, and user research techniques – using research and data to drive high-value product dec
isions.With strong attention to detail, you are data-driven and use quantitative as well as qualitative data sources to inform your design dec
isions.Ability to collaborate and communicate effectively with product managers and eng
ineers.Clear communication skills and an ability to tell compelling stories and articulate the rationale behind your design dec
isions.Strong command of the English language, both written and oral. with the ability to write copy as re
quired.Strong sketching skills and can move seamlessly from low-fidelity whiteboard scribbles and paper sketches to high-fidelity mockups and prot
otypes.Intimately familiar with the latest user-centred design trends and methodologies, setting up and working with design s
ystems.An expert with Figma and/or Sketch and Sketch-related tools (Abstract, Zeplin, InVision), Photoshop, Illustrator, and various other
tools.Planning and integrating concepts into a broad range of visual pl
anning/Presentational/ business tools – Miro, Microsoft Office, Google Workspac
e, etc.Experience with UX project planning tools such as Jira, Trello, and
Monday.Working knowledge of HTML, CSS, Javascript, JQuery and other front-end markup lan
guages.A diverse digital portfolio that shows just how good you are with interaction design, user experience, typography, colours, layouts and
images.Design Degree (Visual communication, Graphic Design, Interaction Design or Human-Computer Interaction or equivalent experience/strong por

tfolio.
Additional Awes

omeness:
Experience working with multiple design and/or development teams in different t
ime zonesUI experience in building, uplifting and/or maintaining a design library of components, demonstrating a strong understanding of patterns and pixel-perfect con

sistency.