Manager, Software Engineering (Platform Services)

Job Description

We are looking for an experienced Software Engineering Manager to lead a team focused on building and maintaining internal development platforms that empower our software engineering teams. This group owns and operates critical infrastructure tools such as Terraform Enterprise, GitHub Enterprise, Nexus, and SonarQube, and plays a key role in ensuring quality, security, governance, and efficiency across the software development lifecycle.

You’ll be responsible for driving platform reliability, scalability, and usability while supporting a team of engineers through mentorship, strategic planning, and cross-functional collaboration. Our internal customers are primarily software engineers, and your work will directly impact their productivity and success.

Responsibilities:

• Lead and grow a team responsible for core development infrastructure platforms
• Ensure the reliability, performance, and availability of supported services, meeting or exceeding SLAs
• Collaborate with security and engineering teams to embed best practices across the SDLC
• Drive the development and maintenance of Copilot-related metrics and dashboards using Amazon QuickSight
• Oversee observability tooling and practices, including Splunk and Datadog, to ensure visibility into system health and performance
• Establish and enforce governance standards for internal platforms, including access controls, compliance, and audit readiness
• Partner with leadership to define team strategy, roadmap, and long-term goals
• Promote engineering excellence through best practices in infrastructure as code, CI/CD, and platform governance
• Support change management and continuous improvement through agile methodologies

Qualifications

• 5+ years of experience in software engineering, DevOps, or platform engineering
• 3+ years of experience managing engineering teams, including hiring, performance reviews, and career development
• Hands-on experience with Terraform Enterprise, GitHub Enterprise, Nexus, and SonarQube
• Experience with cloud platforms such as AWS, GCP, or Azure
• Proficiency in infrastructure as code and CI/CD pipeline design
• Experience with ITSM tools such as ServiceNow (SNOW), AutoNow, or Jira Service Management
• Experience building and maintaining metrics dashboards using Amazon QuickSight or similar BI tools
• Experience managing observability platforms such as Splunk and Datadog
• Proven ability to manage services with uptime and performance SLAs
• Familiarity with platform governance practices, including policy enforcement, access management, and compliance monitoring
• Management Experience
  • Demonstrated success leading high-performing, distributed engineering teams
  • Skilled in coaching, mentoring, and supporting engineers at all levels
  • Experience fostering a culture of accountability, transparency, and continuous learning
  • Ability to lead teams through organizational and technical change
  • Strong cross-functional collaboration with product, security, and infrastructure stakeholders

Desired Characteristics:

• Strong communication and interpersonal skills
• Comfortable giving and receiving feedback in a constructive, growth-oriented environment
• Familiarity with regulated or security-sensitive environments
• Background in developer productivity or internal platform tooling
• Experience building scalable systems that engineering teams actively leverage

Additional Requirements:

• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $140,000 - $170,000 (bonus eligible)

We are accepting applications for this position on an ongoing basis.

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Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].

For LA County and City Residents Only:  NBCUniversal will consider for employment  qualified applicants with criminal histories, or arrest or conviction records, in a manner  consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.