UX Designer

Job Title: UX Designer

Line Manager: Product & Marketing Director

Company Overview

My Money Matters was founded in 2018 and started life providing UK public sector employers with an innovative pensions solution. We have been on an exponential growth journey ever since. We are now a financial wellbeing platform serving both the public and private sectors. Our mission is to become the category leader in helping employers improve the financial wellbeing of their people.

To date, My Money Matters has grown to hundreds of thousands of users across the UK. We help people to improve their financial wellbeing through our retirement, learning, coaching, webinars, will writing and many other offerings.

My Money Matters is a remote-first business that’s focused on being an employer of choice where people thrive. We are an award-winning team of 75 and the youngest business to win ‘Employer of the Year’ at the ‘Investors in People’ awards in 2023. We are also a Disability Confident Employer.

Role Purpose

We are looking for an experienced UX designer with a strong user research background to help take My Money Matters to its next stage of growth. You will work alongside a nascent team to research, design, validate and ultimately ship the best solutions to underlying customer problems.

Key Responsibilities

Reporting into the Product & Marketing Director, your main responsibilities in this role include:

• Ownership: Confident, proven ability to lead UX design, interaction design, and user research for product features.
• Research: Discovering underlying customer problems through user research and translating them into validated features for implementation. Generate and validate hypotheses through rigorous research. Plan, design and conduct user research activities. Articulate why a chosen research methodology is the right one to achieve a particular objective.
• Product design: prototype low to mid fidelity interfaces that make our product intuitive and elegant. Develop user flows and wireframes.
• Analysis: Examine qualitative and quantitative data to make user-centered design decisions that meet business objectives.
• Collaboration: Work closely with product managers, developers, and other stakeholders to ensure UX consistency and alignment with our goals. Running discovery and design workshops with stakeholders and customers.
• Trends: Stay updated with the latest research methods, UX best practices and tooling.

This list is not exhaustive, and a full job description is available.

Skills and Requirements

• Demonstrated track record of successfully helping to ship digital products from 0-1.
• Demonstrated experience as a UX designer with strengths in both interaction design and user research.
• Experience working in an agile cross-functional team alongside engineering, design, data and marketing team members.
• Experience of running discovery and research processes end-to-end.
• Deep understanding of UX/UI best practices, design thinking and user research methodologies.
• Comfortable running both generative and evaluative research, leveraging both qual and quant methodologies.
• Comfortable working autonomously and at pace.
• Mobile app experience is crucial.
• B2B, SaaS and/or fintech experience is crucial.
• Experience in a start-up or scale-up is a plus.
• Experience in formal statistical analysis is a plus.
• Some experience in producing high fidelity designs leveraging a design system is a plus,
• Domain knowledge of financial wellbeing and personal finance is a plus.

A bit about you

• At least 3 years’ experience in a product or UX design or user research role.
• Evidence: A strong portfolio showcasing your work
• Tools: Proficiency in tools such as Qualtrics, Figma, Hotjar, UserTesting, Google Analytics, PowerBI or similar.
• Skills: Strong understanding of user-centred design principles, information architecture, and interaction design.
• Communication: Excellent communication and collaboration skills, with the ability to articulate design decisions and rationale to stakeholders
• Problem-Solving: Creative problem-solving skills and the ability to think critically about design challenges

Benefits

This a role that offers true satisfaction with the chance to help other people. We value each of our colleagues’ contribution and we offer benefits that cater to our colleagues’ mental, physical, and financial wellbeing. We know that we all want different things so there’s something for everyone. Here’s just a few things we offer:

• £200 allowance to get your home office set up
• A generous holiday allowance of 25 days plus the day off for your birthday
• Contributory pension scheme (4% Employer, 5% Employee), with the option to top up your pension
• Affordable salary sacrifice benefits such as Cycle to Work, Home and Electronics, Gym Memberships Travel & Leisure, Lease Cars and much more
• Discounts and savings on shopping, travel, entertainment and more
• Access to our outstanding Employee Assistance Programme
• Access to Your Care and our own Wellbeing Hub
• Enhanced Family Friendly Pay
• Peer to Peer Recognition
• Quarterly socials and team events
• Significant training and development opportunities
• Volunteer day
• Annual leave purchase
• Health Cash Plan
• Enhanced Company Sick Pay
• Long Service Awards
• Group Life Insurance

As we are a remote company, all of our interviews are being conducted online via Microsoft Teams. Please contact us on here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us, if we invite you to interview.

You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – improving financial lives for all workers in the UK.

This is an outstanding opportunity for an ambitious and talented individual to make a significant, long-lasting contribution to a high-profile business, at a key point in its development. So why wait?