We design product experiences that bring purpose and delight to everyday tasks. Working side by side with our clients, we help rapidly build their internal design capabilities. And we’re dedicated to fostering happiness in our own culture and in every client relationship.

We believe happiness is good business. When people are happier at work, they perform better, think smarter, and achieve more. This belief powers our approach, which we call Happiness by Design.

Let’s build a happier way to work—together.

The person we’re looking for:

We’re seeking a Design Lead with a proven ability to lead UX projects, manage project scope, and drive results. The ideal candidate will have strong communication, strategic thinking, storytelling, and creative problem-solving skills. Additionally, experience in client and people management is essential for success in this role.

Job Overview:

Some things you will be responsible for:

Have a strong understanding of design foundations within user experience, interaction, and visual design
Establish and articulate the design strategy to the internal team, to ensure work is aligned with business goals
Have an expert understanding of the design methods used to support in the design process, and actively seek new methods to increase our efficiency and outputs
Lead the creation of prototypes
Lead the creation of documentation for developers
Establish desired customer experience outcomes that are rooted in the user journey and resonate with a user's pain points
Develop creative solutions for challenges that have a broader business impact
Leverage data, research, and analytics to inform complex, high-impact decisions
Oversee regular client communications, ensuring design or research decisions are expressed clearly and effectively to clients
Navigate complex relationships and resolve conflicts with tact and emotional intelligence
Proactively develop or strengthen existing partnerships with our clients
Oversee project management activities
Identify opportunities within existing client relationships to expand our partnership
Socialize the scope of work to align stakeholders and team members on workstream goals and expectations

Last but certainly not least, as a member of our team we hope you embrace and contribute to our culture of continuous creative improvement, innovation, and excellence, and always search for ways to help make a positive impact on the team!

Requirements

Proven 5 years full-time industry experience as a UX designer, with at least 1 year in a people manager role
Portfolio we can access
Must have a minimum 3-hour overlap with Toronto EDT timezone

Benefits