Product Designer (UX/UI)

About Us

Mogo Kenya is revolutionizing financial access. By offering a dynamic suite of products that includes boda-boda financing, car logbook loans, and smartphone loans, we leverage a nationwide network of 90+ branches to put capital into the hands of traditionally underserved communities. Backed by Eleving Group, a global fintech spanning Europe, Africa, and Asia we are on a mission to drive sustainable financial inclusion.

This is an exciting time to join. We move fast, think big, and give real ownership to the people who drive our growth. If you want to build and scale financial products that change lives, this is the place to do it.

About the role

We are looking for a Product Designer (UX/UI) to join our Africa team. You will own the design of our customer-facing apps and internal tools and work closely with the product team on research and documentation. This is a hands-on role - you will design real screens used by customers and field agents across East Africa.

What you will do

Customer App.

• Own the end-to-end design of the Customer App across iOS and Android, from onboarding flows to repayment screens and self-service features
• Design new features and iterate existing ones based on user feedback, analytics, and product priorities
• Maintain visual consistency across all app screens using a shared component library in Figma
• Work closely with developers during handoff to make sure designs are implemented as intended

Sales App.

• Design and maintain the Sales App used by our field agents to onboard customers and process loan applications
• Simplify complex multi-step workflows into clear, fast-to-use interfaces for agents working in the field
• Identify usability issues through agent feedback and shadow sessions, and translate findings into design improvements
• Coordinate with the product and operations teams to ensure the app reflects the actual sales process in each market

ERP Internal Tools.

• Design internal pages and tools within our ERP system used by operations, collections, and customer service teams
• Improve the usability of existing ERP screens - reduce clicks, surface the right information, and make workflows more intuitive
• Work with internal stakeholders to understand their day-to-day tasks and translate them into clear interface requirements

Documentation & Customer Research.

• Create and maintain design documentation - user flows, specs, and handoff notes that developers can work from without back-and-forth
• Plan and run customer research together with the product team - interviews, usability tests, and field observations
• Synthesise research findings into clear insights and feed them directly into design decisions.
• Maintain a shared record of what we have learned from customers so knowledge is not lost between projects

What you will need

• A minimum of 2-3 years of relevant experience as a product designer.
• A university degree in a related field.

Key competencies.

• User empathy and customer-centric thinking.
• Problem-solving and analytical skills.
• Attention to detail and strong visual design skills.
• Ability to manage multiple priorities and work independently.
• Collaboration and adaptability in a fast-paced environment.
• Passion for creating simple, accessible, and impactful financial products.
• Strong portfolio demonstrating end-to-end product design, user research, wireframing, and high-fidelity UI design will be an added advantage
• Excellent communication, presentation, and stakeholder management skills.
• Ability to create clear design documentation, specifications, and user flows.