Software Engineer|Python|AI Automation

Job Description

Miratech is seeking a talented and experienced Software Engineer with Python and AI Automation to support our AI-powered Contact Center modernization initiatives. In this role, you will automate legacy routing systems using Large Language Models (LLMs), cloud-native tools, and modern scripting capabilities. Your work will directly impact the customer journey by developing intelligent, scalable solutions within highly regulated industries

Responsibilities:

• Automate existing contact center routing systems using AI agent technologies.
• Design and implement cloud-native automation solutions using Python and LLMs.
• Leverage AWS or Azure services such as storage, compute, and serverless functions to build scalable solutions.
• Collaborate with cross-functional teams to ensure high-quality deliverables aligned with business requirements.
• Create and maintain technical documentation to ensure continuity and clarity.
• Provide timely updates to team leads and stakeholders on project progress

Qualifications

• 4+ years of hands-on experience with Python and a strong understanding of data structures and algorithms.
• Solid experience in automation scripting.
• Experience working with LLMs and AI agents (e.g., prompt engineering, API integration).
• Over 3 years of hands-on experience with Cloud platforms such as AWS or Azure, including compute, storage, and serverless services.
• Strong understanding of SDLC and CI/CD best practices.
• Excellent communication skills with the ability to collaborate effectively in a team environment.
• Self-starter with strong analytical and problem-solving skills.

Nice to have:

• Experience with Node.js/Java
• AWS Bedrock
• Contact Center knowledge (Genesys Engage, Amazon Connect)

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

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