Miratech is seeking a talented and experienced Software Engineer to support our AI-powered Contact Center modernization initiatives. In this role, you will automate legacy routing systems using Large Language Models (LLMs), cloud-native tools, and modern scripting capabilities. Your work will directly impact the customer journey by developing intelligent, scalable solutions within highly regulated industries

Responsibilities:

Automate existing contact center routing systems using AI agent technologies.
Design and implement cloud-native automation solutions using Python and LLMs.
Leverage AWS or Azure services such as storage, compute, and serverless functions to build scalable solutions.
Collaborate with cross-functional teams to ensure high-quality deliverables aligned with business requirements.
Create and maintain technical documentation to ensure continuity and clarity.
Provide timely updates to team leads and stakeholders on project progress

Qualifications

5+ years of hands-on experience on any of the programming language Java/Node/Python, with strong understanding of data structures and algorithms.
Good working experience on python and automation scripting.
Experience working with LLMs and AI agents (e.g., prompt engineering, using APIs).
3-5+ years of good hands-on experience with cloud platforms such as AWS or Azure, including compute, storage, and serverless services.
Understanding of SDLC and CI/CD best practices.
Strong communication skills with the ability to work collaboratively in a team environment.
Self-starter with strong analytical and problem-solving skills.

Nice to have:

AWS Bedrock
Contact Center knowledge (Genesys Engage, Amazon Connect)

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.