Field Service Engineer Italy (m|f|d)
Location
Seniority
Job Description
- Instrument preventative maintenance, installations, equipment upgrades, IQOQ
- Time sensitive corrective maintenance to restore systems to full operation, resolve instrumentation issues through hardware and software troubleshooting
- Manage communications (email and telephone) with research as well as clinical customers to ensure resolution and correct follow up to assure customer satisfaction
- Prepare, update and maintain accurate logs, equipment performance data, service records and parts usage software
- Communicate effectively with our sales team and application specialists providing our colleagues with information about the needs of our customer, active participation with sales teams in upgrades and service contract renewals
Qualifications
- You have a B.S. degree in Engineering or Electrical engineering (background in Biotechnology is a plus)
- You have 2 years of equipment support experience in biotech instrumentation, field service repair, fluid control systems, and system level electrical/mechanical troubleshooting; Flow cytometry and/or laser experience would be an added bonus, though not essential
- Excellent computer networking, troubleshooting and communication skills
- Ability to travel up to 80% of the time within Italy, occasional international travel, Driving license required. You should be based in Bologna / Padova / Verona area.
- Fluent in English and native Italian
Additional Information
What we offer
- A modern workplace and exciting opportunities in the development of technologies with a secure future
- Cross-border intercultural cooperation and short communication channels
- A collegial corporate culture and flexible working hours enable time management on your terms
- Personalized employee development program: specialist and personal training courses provided by our training university
- Diverse corporate benefits about employee health and staff events
Contact us
If you have the skills and qualifications for this position, please use the link to send us your details (application letter, curriculum vitae, references and certificates). Please give us some idea of when you can start and the kind of salary you are looking for, outlining the reasons you have made this application.
About Miltenyi Biotec
Miltenyi Biotec Service
How does Miltenyi Biotec work?
Company culture
Excellence
We live our culture of excellence in every aspect of our work. We challenge the status quo and aim to excel across the entire process: from research to product development, to marketing and customer service. The superior quality of our products comes from more than three decades of experience and refinement. As a private company, we invest all our resources into creating excellence in science and healthcare.
Innovation
As researchers ourselves, we share a scientific mindset with our customers and understand their needs and visions. This is a key to our commitment to constantly providing pioneering innovations and technology leadership to our customers. We believe that revolutionary solutions will lead to groundbreaking new opportunities in basic research and clinical applications. This is what drives us enabling discovery and empowering therapy.
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