Business Program Manager - Employee Experience

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical knowledge and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

The Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale — making it simpler and faster for the field to win for every customer, in every segment, region, and role. The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across all field teams to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment.

The Business Program Manager - Employee Experience leads the organization’s employee experience, recognition, and culture programs, with end-to-end ownership of the awards program. This role translates organizational priorities into inclusive, high-impact experiences; establishes program strategy, governance, and operating rhythms; and partners across HR, communications, and business operations to strengthen culture, celebrate employee contributions, and drive measurable engagement. With an AI-first mindset, the role uses data, insights, and modern tools to continuously improve program reach, effectiveness, and employee impact.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week.

Responsibilities

• Drive program performance, evaluation, and business value: Define and measure Employee Experience programs - like Awards, Culture and Give programs -success through KPIs, OKRs, ROI, and other metrics, conduct cost-benefit and risk analyses, monitor program health through dashboards and reviews, and continuously optimize or retire programs based on business impact and lessons learned.
• Lead change management and stakeholder adoption: Develop and execute change strategies, secure stakeholder buy-in, create communication and onboarding plans, drive adoption of new initiatives, and coordinate training, reskilling, and partner readiness efforts.
• Manage complex programs and cross-functional execution: Lead project portfolios, governance, timelines, resources, budgets, risks, and dependencies; maintain rhythm of business; and collaborate across teams to ensure program requirements, compliance, and operational goals are achieved.
• Design and improve strategic business programs: Conduct research, forecasting, and business analysis to identify opportunities, define program strategy and success criteria, solve complex problems, improve existing operations, and deliver secure, compliant, and scalable solutions aligned with organizational priorities.

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, project management or process improvement

• OR equivalent experience.

Additional Or Preferred Qualifications

• Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, project management or process improvement

• OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, project management or process improvement

• OR equivalent experience.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.