CRM Analytics Studio Developer

100% Remote*

Works on W2/ C2C/ 1099 as well

If you are interested in this position, please share updated resume to ramkrishna@presentsoftwareinc.com

Key Responsibilities:

Business Intelligence and Data Analysis

• Discuss reporting needs with business users to identify critical KPIs and success metrics.

• Design dashboards and reports that will provide data visibility into KPIs for leadership and business groups.

• Review business reporting requirements and translate those requirements into technical reporting & dashboard specifications.

• Develop data recipes/dataflows in CRM Analytics tool to support business requirements.

• Help establish best practices and standards for dataflow, data recipe, dashboard, and report/lens development and deployment.

• Perform data analysis, produce data samples/prototypes and produce ad-hoc reports. Obtain and analyze data by accessing multiple sources, including ADL, EDW and Salesforce.

• Partner and collaborate with IT, platform owners and BI Analysts to provide input to project timelines, scope and risks for transformational commission initiatives.

• Developing a clear understanding of system landscape, data repositories and its interrelationships.

• Develop reports and processes to continuously monitor data quality and integrity issues and problems.

• Locate and define new process improvement opportunities.

• Perform extensive data unit testing and quality assurance (QA). Troubleshoot issues and work cross-functionally towards a solution.

• Respond and resolve all assigned feedbacks (all priorities) within the set thresholds.

• Provide guidance/governance on best practices and approaches to design, implement and sustain effective data driven analytics solutions

To succeed in this role, you’ll need the following:

• Minimum of 5+ years in Salesforce and CRM Analytics having successfully implemented at least 1 TCRM solution.

• Experience working with sales, service and marketing data is highly preferred.

• Technical expertise building data models and ETL techniques (Data integration using Sync, recipes and dataflows).

• Expert in building Salesforce CRM Analytics Dashboard/Reporting capabilities and UX design with advanced skills in binding, SAQL and JSON.

• Experience with building Einstein Discovery models and deploying/embedding the model to Sales Cloud page layouts.

• Familiarity with Einstein AI components like Next Best Action, Prediction Builder, and Insights nice to have.

• Experience with CRM Analytics standard/templated apps.

• Experience working in an Agile/Scrum environment.

• Strong verbal & written communication skills. Self-starter personality who can operate with minimal supervision

• Experience in problem solving, critical thinking and priority setting.

Certifications:

CRM Analytics & Einstein Discovery Certified (Must)

• Salesforce Admin Certified (Preferred)