Digital Marketing Operations Manager

Mediboost — Sydney, Australia · 100% Remote (South Africa preferred) · Full time · Senior Level

Monthly salary: up to ZAR 80,000

Working hours: Monday to Friday, 11am to 6pm Sydney, Australia time

Who We Are

Mediboost is an Australian patient-growth marketing agency for dental and medical practices. We run 100+ campaigns across Australia with a 30+ person team across South Africa, Pakistan, the Philippines, Egypt and Greece, delivering websites, SEO, Google Ads, Meta Ads and copywriting. We are a full-time team, not a consultancy. All clients and leadership are Australian, so delivery runs to AU business days.

Why This Role Exists

We have strong specialists in every channel. What we need is one person who owns whether the work works: reviewing campaign performance across SEO, Google Ads and Meta, digging into what is not moving, and coaching specialists so the same problem does not repeat. To make that stick, you also run the operating rhythm that gets the work shipped on time. Performance first, operations in service of it.

Overview

You will review SEO, Google Ads and Meta account performance every month, spot underperforming clients early, agree the fix with the specialist, coach them on how to get there, and follow through until the numbers move. Alongside that, you run the daily operating rhythm for a 30+ person delivery team across five disciplines, keep monday.com truthful and enforce QA gates. This is a senior role reporting directly to the Directors.

What You Will Do

1. Campaign performance and strategy

• Run monthly performance deep dives on every active SEO, Google Ads and Meta account: rankings, traffic, leads, cost per lead, booked appointments.
• Identify underperforming clients early, diagnose the cause with the specialist, and agree a clear action plan with an owner and a date.
• Own follow-through: track whether the change was made and whether results moved, and escalate to the Directors when they do not.
• Bring a monthly "at-risk clients" view to leadership with a proposed fix, not just a number.

2. Coaching and team development

• Hold regular 1:1 performance reviews with specialists across the channels: what worked, what to change, and how.
• Coach on the craft, not just the process: campaign structure, optimisation habits, reporting quality and client communication.
• Track whether coaching actually changed behaviour and results, and help new hires ramp on our boards, SOPs and QA standards.

3. Daily delivery rhythm

• Run the daily catch-up across SEO, Google Ads, Meta Ads, Web Dev and Copywriting: what is due, what slipped, who is blocked, what gets reprioritised.
• Prepare the pre-standup exception brief and end-of-day movement check (closed vs newly overdue, per-person slip rate, zero-activity flags).
• Chase dependencies and client-side inputs before they become misses.

4. Board hygiene, QA gates and SOPs

• monday.com is our system of record. Every open item has an owner, a reviewer, a due date and a realistic estimate.
• Clear the review backlog, enforce named reviewers, and run a weekly hygiene sweep.
• Enforce the pre-client QA checkpoints for web builds, blog publishing, campaign launches and reporting files. Own and improve SOPs and handoffs between departments.

5. Cross-team coordination and reporting

• Be the single coordination point between Client Success, the delivery teams and Web Dev/QA, sequencing work correctly across time zones so client commitments are ones delivery can meet.
• Report weekly on delivery timeliness, overdue items, review-queue depth, QA pass rate and capacity, alongside the monthly performance view.

What We Require

• 5+ years in a digital marketing agency, with at least 2 years leading or managing multi-discipline delivery teams.
• Hands-on experience running SEO, Google Ads and/or Meta Ads campaigns and being accountable for their results. You cannot coach what you have not done.
• Proven experience coaching or managing marketing specialists, with examples of performance you turned around.
• Deep, hands-on monday.com (boards, subitems, mirrors, dashboards, automations). Asana/Trello/ClickUp exposure is a bonus, not a substitute.
• Analytical: can read a delivery board and a performance dashboard and say what to do differently tomorrow.
• Process designer, not a task-shuffler: you fix the system that produced the mess.
• Clear, confident spoken and written English with Australian clients and leadership.

Highly Regarded

• Healthcare or regulated-industry marketing experience (AHPRA-style advertising rules are a plus).
• Experience with GA4, Google Search Console, CallRail or call tracking, and GoHighLevel or similar CRM/automation tools.
• Experience running a daily operating rhythm across multiple time zones.

What Success Looks Like

• Every active SEO, Google Ads and Meta account has a monthly performance review with agreed actions, and underperformers are flagged before the client raises them.
• Specialists can point to specific coaching from you that changed how they work and improved a client result.
• Leadership hears about at-risk clients from you first, with a plan attached.
• Every open item on monday.com has an owner, reviewer, due date and estimate, and the review queue does not age.

The Person We Are Looking For

You have been a hands-on performance marketer and you have led people. You are comfortable holding senior specialists to both their results and their deadlines, and you do it with evidence and respect rather than authority. You would rather fix the process than clean up after it, and you do not let a deep dive slip because the daily fires started.

What We Offer You

• A senior, high-trust role working directly with the Directors.
• 100% remote, full-time, with a stable Australian client base.
• Real ownership: the performance layer and the operating rhythm are yours to build.

Why Join Mediboost?

• Join a passionate team dedicated to delivering real growth for our clients.
• Lead and shape marketing operations in a dynamic leadership role.
• Thrive in a collaborative, remote-first culture that values innovation and autonomy.
• Competitive salary with opportunities for career growth.
• Fitness subsidy for 12 months to support your well-being.
• Birthday leave, so you can celebrate and enjoy your special day off!
• We observe local public holidays, allowing team members to rest and celebrate their national holidays.
• 15 Annual leave days, ensuring team members have time to relax and recharge.

How To Apply

Our hiring process:

1. Recorded self-interview
2. Personality Test
3. Role assessment, including a performance-review work sample (you receive an anonymised client account and tell us what you would change and how you would coach the specialist)
4. Interview with Leadership
5. Final interview with the Director
6. Previous employment verification

Mediboost is an equal opportunity employer. We assess on skills, experience and evidence of results.