Marketing Operations - Journey Builder

Marketing Operations Team

This is a 12-month, full-time (40 hours/week), hybrid contract role.

• Hybrid schedule if located in Culver City (CUL) or Austin (AST).
• Remote if located in Cupertino (CUP) or New York City (NYC).

Summary

This role supports the development and execution of multi-channel customer communications, driving user engagement and awareness across a variety of services. The role collaborates cross-functionally with teams across marketing, product, and engineering to enable seamless on-device messaging experiences at scale.

Our Ideal Candidate

• 5+ years of experience in marketing operations, CRM, or lifecycle marketing
• Passion for marketing automation and operational excellence with a strong foundation in campaign development and customer journey orchestration
• Proficient in CRM/ESP platforms such as Salesforce Marketing Cloud/ExactTarget, Braze, or Oracle Responsys
• Strong skills in logical reasoning and analytical problem-solving (SQL knowledge preferred)
• Familiar with global-scale operational planning and cross-functional collaboration
• Skilled in collaborating with marketing, engineering, and product teams
• Able to work independently and manage multiple priorities with attention to detail
• Flexible and adaptable to evolving project scopes and team needs
• Strong written and verbal communication with exceptional attention to detail
• Resourceful, calm under pressure, and proactive in identifying areas for process improvement

Job Description

In this role, you will be responsible for developing, testing, and deploying customer journeys that support product goals and strategic marketing initiatives.

You’ll partner with internal stakeholders to ensure all plans, deliverables, and risks are properly aligned for global, large-scale initiatives. This includes campaign monitoring, identifying optimization opportunities, and supporting operational efficiency.

You will also contribute to building internal documentation such as best practice playbooks and training resources to support the team’s long-term success.

Education And Experience

• Bachelor’s degree in marketing, communications, business, or equivalent work experience
• Background in marketing operations, customer journey design, or CRM platform management
• Experience with cross-functional project management and campaign analytics

Additional Requirements

Please include a current resume for consideration.

This Opportunity Is Located In

• Austin, TX : Hybrid —$79 - $82.70/hour
• Culver City, CA : Hybrid $84 — $87.84/hour
• New York, NY : Remote $95 — $98.41/hour
• Cupertino, CA : Remote $95.50 — $98.71/hour

This position may be eligible for PTO, health and dental insurance, and/or 401(k) benefits upon meeting certain length-of-service and hour requirements.

Mathys+Potestio values applicants of all backgrounds and experiences. We do not discriminate based on race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability or handicap, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.