Technical Program Manager - Product & Engineering Operations

Introducing Masabi

// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.

The Role_

// Join Masabi as a Senior Technical Program Manager, a pivotal leadership role driving operational excellence across our Product and Engineering organisations.

You’ll shape and guide cross-functional operational initiatives that strengthen our planning, governance, tooling, and delivery execution. You'll build the infrastructure that allows our R&D teams to scale sustainably and confidently deliver world-class outcomes.

This is a strategic role at the heart of Masabi’s innovation practice, where collaboration, data, and purpose come together to create business impact. You’ll work across teams to ensure systems, people, and plans stay connected, helping us move as a cohesive, high-performing organisation.

If you enjoy bringing structure to complexity, supporting others to deliver their best work, and aligning delivery with purpose, we’d love to hear from you.

Location_

// This role is available in hybrid or remote models for candidates based in the UK.

Responsibilities_

_Cross-Functional Leadership

_

• Partner with Product and Engineering leadership to drive alignment, planning, and operational execution
• Act as a trusted cross-functional partner, ensuring transparency, alignment, and efficient collaboration across all stages of product and platform delivery

_Planning and Prioritization

_

• Lead annual, quarterly, and continuous planning processes, adapting plans thoughtfully as priorities evolve
• Support estimation and prioritisation frameworks to enable confident decision-making
• Help teams re-plan delivery with care, taking into account new opportunities, compliance needs, or resource changes

_Tooling and Process Improvement

_

• Drive our transition from Target Process to Jira and support rollout of Jellyfish and Salesforce integrations
• Lead implementation of requirements tracking, time attribution, and effort-based billing tools
• Connect Jira, Jellyfish, and Salesforce to enable accurate, real-time views of delivery, capacity, and ROI
• Identify and introduce automation and AI opportunities that improve team workflows, with space to explore and experiment

_Portfolio and Delivery Operations

_

• Own end-to-end portfolio planning from discovery through to delivery
• Monitor timelines, interdependencies, and risks; escalate and adjust when needed
• Manage delivery operations in response to external changes, you’ll be the nerve center of roadmap integrity

_Data and Metrics Leadership

_

• Develop dashboards and reporting that support visibility of delivery velocity, value, and capacity
• Improve how we use data from Jira and Salesforce to shape decision-making and planning
• Become the go-to person for operational data across the R&D org

_Continuous Improvement

_

• Facilitate retrospectives, post-mortems, and team-driven improvements
• Help embed shared ways of working through planning standards and playbooks
• Champion a culture of learning, reflection, and shared ownership of progress

About You_

• You bring experience working across Product and Engineering teams in B2B SaaS environments, with a strong understanding of how technical delivery connects to business outcomes
• You’ve led operational programs that include planning, tooling, delivery execution, and continuous improvement
• You’re confident working with systems and tools (Jira, Salesforce, Jellyfish or similar) and are comfortable introducing and evolving frameworks that improve how teams operate
• You’re organized, detail-oriented, and proactive, with a natural ability to connect dots, identify gaps, and help people stay aligned and on track
• You communicate effectively across different audiences and you value clear, respectful collaboration
• You bring a mindset of care and accountability, for the work, for the people involved, and for the outcomes we’re driving together

Some of Our Benefits_

• 25 days of holiday per year plus the option to buy another 5 days pro-rated
• Private Healthcare via AXA, including pre-existing conditions and mental health
• Life Insurance
• Menopause support
• Choice of workstation
• Ability to work for up to 3 months per year from any country in the world (certain limitations)
• Pension scheme
• Training allowance of up to £1000 per year
• £200 annual allowance for any home office need or improvement
• Enhanced family leave pay
• Cycle to work scheme
• Regular social gatherings with a monthly allowance for each employee

Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.

We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever You Are, Just Be Yourself.

We welcome applications from underrepresented backgrounds and encourage you to share your pronouns at any stage. Together, we simplify journeys, remove barriers, and improve daily life for millions.

Why Join Masabi?

• Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.
• Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.
• Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.

We’re already powering journeys - are you ready to join us?