Marketing Manager, Client Loyalty

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

About The Job

The Marketing Manager, Client Loyalty will lead our client loyalty efforts for the marketing team. This individual is highly skilled in marketing and client development strategies. This person thrives in a fast-paced growth environment that balances leading and collaborating with multiple teams and stakeholders. You will work with a diverse, passionate team of marketers, and collaborate closely with multiple internal departments and clients. The Marketing Manager, Client Loyalty will report to the Vice President, Marketing, Engagement, Loyalty & Product, while working closely with the broader Marketing team.

Essential Duties & Responsibilities

• Responsible for client communications including monthly client e-newsletter and one-off client communications
• Support client events including annual and regional client events along with quarterly town halls
• Oversees client sponsorship program
• Manages client satisfaction survey
• Develops client assets such as annual client review template
• Partners with B2B marketing team to leverage B2B content development for clients
• Partners with Client Success team to support Executive Sponsorship program
• Responsible for client loyalty KPI and goal tracking
• Other duties as assigned to support patient marketing efforts

Qualifications

Bachelor’s degree in marketing, business, or communications and 5+ years of marketing experience in digital and print marketing, content marketing, and social media marketing.

DESIRED ATTRIBUTES

• Strong project management and very process-oriented
• Excellent communication and decision-making skills
• Ability to work with broad cross-functional departments, partners and vendors to ensure accurate, efficient and timely execution of projects
• Strong internal and external communicator with great interpersonal skills
• Excellent attention to detail
• Strong collaborator - ability to work with broad cross-functional departments, partners and vendors to ensure accurate, efficient and timely execution of projects

Pay Range: $80,000 - $110,000/yr

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. _This position is also eligible for an annual incentive.

__We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.

_Marathon Benefits Summary

We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility is based on 24/hr week.

• Health and Well-Being: Free Marathon membership for in person and virtual care, employer paid life and disability insurance, and choice in medical/dental plans, vision, employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire.
• Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program
• Lifestyle: Paid time off for vacation, sick leave, and more, holiday schedule