Pre-Sales and Post-Sales Support Engineer

NOTE:

Please DO NOT APPLY unless you have fully understood and meet All requirements below.

Company Description:

Mach 01 (pronounced Maak Zero One) is a niche, high-impact marketing and technical services agency serving both international and domestic enterprise clients—particularly in the technology sector. Our portfolio includes integrated marketing and technical services strategy, rebranding, demand and lead generation, content development, sales funnel optimization, and pipeline management. To learn more, visit: https://machzeroone.com

Position Summary

This is a remote, work-from-home opportunity based anywhere in Pakistan, supporting our client NEOX Networks (neoxnetworks.com) and their global customers. Applicants must meet all critical qualifications listed below, and have access to a computer, a quiet, private workspace with high-speed, uninterrupted internet, reliable power backup.

Key Responsibilities:

• Deliver pre-sales and post-sales technical support for NEOX Networks’ customers and partners during the Pakistan night shift (6:00 PM to 4:00 AM, subject to change), five days a week.
• Develop deep technical expertise in NEOX’s full portfolio of Network Visibility solutions, including Network TAPs, FPGA-based Packet Brokers, High-Speed Packet Capture Appliances, Encryption/Decryption systems, and IDS/IPS/NSM Network Security platforms—along with key partner technologies in network security and observability.
• Stay up to date with evolving networking technologies, architectures, and industry trends across enterprise, telco, and cloud environments.
• Work closely with NEOX leadership and sales teams in the U.S. to interpret customer needs and deliver informed technical recommendations.
• Create and deliver compelling product demonstrations and Proof of Concept (PoC) engagements that effectively highlight the capabilities and value of NEOX solutions.
• Act as a trusted technical advisor to both business and technical stakeholders, clearly articulating the value proposition of NEOX’s offerings.
• Engage with customers to understand their visibility and security challenges, design tailored solutions and contribute to successful sales cycles.
• Lead design and implementation of Network Visibility architectures for data centers, service provider networks, and hybrid/multi-cloud deployments.
• Collaborate with NEOX engineering, product management, and customer success teams to ensure smooth deployments and incorporate customer feedback into product development.
• Provide high-quality post-sales technical support, including ownership of customer tickets, in-depth troubleshooting, case management, and coordination with engineering teams for timely resolution.
• Support on-site customer visits and represent NEOX at industry events and trade shows, as needed.
• Write and produce high-quality technical content in free time, including presentations, training material, white papers, technical briefs, product demo videos etc.

Required Skills:

• At least 10 years of experience in networking industry with specialization in Network Monitoring, Network Visibility and Network Security space in a customer-facing role such as sales engineering, customer and technical support.
• Experience with similar products and vendors such as Gigamon, Ixia, NetScout, Riverbed, Viavi, Endace, cPacket, SolarWinds, Garland, Profitap etc. is highly desirable.
• Active personality with attention to details and critical thinking.
• A problem-solver with a deep understanding of network security and a knack for communicating complex technical concepts in a clear and impactful way. Passionate about learning and continuously evolving with the latest in technology and trends.
• Someone who thrives in a fast-paced startup, collaborative, low-ego environment where results matter more than titles. You understand the importance of teamwork and actively contribute to a supportive and innovative culture.
• Fluent with English communication and familiar with customer engagement and meeting etiquettes and customer-first mindset.