Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As Sr. Marketing Manager for the Marketing, Offers, Resources and Experience Team (MORE Team), you will have the opportunity to drive continued improvement in the customer experience through outstanding internal communication, training and resource development for sales and support agents in multiple sales channels. This role offers opportunities to build expertise in many areas of the Consumer Marketing business, to be creative, and develop relationships with cross-functional partners in sales management, national and local marketing, product development and more. This job will never leave you bored!

The Main Responsibilities

Authoring, refining and publishing communications for our digital partner sales agents, indirect retail sellers, door to door sellers as well as internal customer sales, support and repair teams.
Developing and maintaining agent call flows that break down complex customer interactions into simple executable steps, while also blending in empathy and de-escalation tactics when appropriate
Develop agent self-help resources that logically organize content for ease of use
Represent the training, learning and support needs of the agent population on recurring project implementation calls
Take ownership of the areas and projects assigned both for initial communication needs and long-term support
Collaborate with leaders across the organization regarding agent needs and recommended training and communication based solutions

What We Look For In a Candidate

Outstanding communication skills (written and verbal) with self-editing capability
The ability to review complex ideas or processes and break them down into simple steps and concepts
Demonstrated ability to empathize with customers and agents to proactively identify potential concerns and ideas for potential solutions
The ability to strategically plan and manage time and resources to meet deadlines
A team player, who proactively communicates with management and enjoys working in a close-knit and supportive environment
Previous experience in training, communications, resource development, project management, web-design or video production is desired
Prior experience with Articulate 360 programs, Wordpress, Elementor Pro, Camtasia, SnagIt, PowerPoint or Adobe programs is a plus
A Bachelor's degree or equivalent education and 3+ years of relevant experience is required

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$66,375 - $88,500 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$69,694 - $92,925 in these states: CO HI MI MN NC NH NV OR RI

$73,013 - $97,350 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:Benefits

Bonus Structure

What To Expect Next

Requisition #: 338023

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

05/17/2025