Software engineer (Saas integrations) - LATAM

🚀 Hey there! Looking for your next big challenge?

Are you an integrations expert with a passion for solving complex problems and guiding strategic clients toward success? At Loyal Guru, we're looking for a Senior Integration Analyst to join our team and become a key player in our growth. If you love technology, client interaction, and working in a dynamic environment, keep reading!

🎯 About the Role

We are looking for a Senior Integration Analyst to become a trusted technical advisor for our most important clients. Your main mission will be to lead the technical integration of our platform, ensuring a smooth and successful process from day one. You'll be the expert who designs solutions, solves technical challenges, and builds lasting relationships, working hand-in-hand with Project Managers and Customer Success Managers.

💜 About Us

Loyal Guru is the only Customer Data Platform built for the retail sector, transforming how brands connect with their customers. Our mission is to help retailers build next-gen loyalty programs and omnichannel marketing strategies using cutting-edge technology and our deep industry expertise. We are an international team of passionate, humble, and dynamic professionals who believe in an open culture where brilliant ideas and excellence come from a combination of enthusiasm, expertise, and—why not?—fun! 😉

🌟 Your Responsibilities

Integration & Client Management:

• Own the end-to-end technical integration lifecycle for strategic clients, from initial discovery and solution design to a successful go-live.
• Act as the primary technical point of contact for a portfolio of clients, building trust and ensuring a seamless integration experience with the Loyal Guru platform.
• Design and architect robust and scalable integration solutions tailored to complex client needs, leveraging your deep knowledge of our platform and Google Cloud Platform.
• Proactively identify and troubleshoot complex technical challenges that arise during and after the integration process, collaborating with internal teams to ensure swift resolution.

Technical & Strategic Collaboration:

• Work in close partnership with theHead of Integrations & Delivery to align client solutions with the team's architectural standards and best practices.
• Collaborate with Customer Success Managers to ensure a smooth handover post-integration and provide ongoing technical account management to drive product adoption and long-term success.
• Translate complex client requirements into clear technical specifications for the Product Development team.
• Serve as a subject matter expert on our platform's integration capabilities, representing the team in discussions with Product and other departments.

✅ What we're looking for in you

• 5+ years of proven experience in a technical, client-facing role (e.g., Senior Integration Specialist or Solutions Architect) within a SaaS environment.
• Expert-level knowledge of Google Cloud Platform (GCP).
• Hands-on experience with Data Integration and ETL tools and concepts (e.g., Talend).
• Solid grasp of SQL and/or NoSQL databases and a deep understanding of object-oriented programming languages (Python, Java, Go, C#, etc.).
• Proven experience designing, managing, and troubleshooting complex API integrations (REST, SOAP, etc.).
• Exceptional communication skills with a proven ability to explain complex technical concepts simply to all types of stakeholders.
• An analytical, problem-solving mindset and the ability to manage multiple complex projects simultaneously.
• A degree in Computer Science, Software Engineering, or equivalent work experience.
• You are living in Chile, Argentina, Uruguay or Colombia

🤩 Extra points to shine

• Previous experience in the Retail sector.
• Knowledge of agile methodologies (Scrum, Kanban).
• Familiarity with project planning and tracking tools.
• AI Data Platforms: Knowledge of Google Cloud Vertex AI, Databricks AI, or Microsoft Fabric for high-scale data integration and model deployment.
• Automation & AI Agents: Experience developing and orchestrating AI-driven workflows using tools like n8n, LangChain, or similar automation platforms to build intelligent agents.

💖 What's the team like?

We are an international team, passionate about our work and the impact we create. We value collaboration, curiosity, and the desire to learn and grow together. We love to share knowledge, celebrate successes, and support each other to overcome any challenge. Here, your voice will be heard, and your ideas will be welcome. You'll be part of a team that believes a great work environment is key to achieving great things!

🎁 Perks of being a Loyal Guru

What makes working at Loyal Guru different?

🌟💜 Flexibility & Work-Life Balance

• ⏰ Flexible hours.
• ☺️ Intensive workday: Every Friday and throughout August. Yes, you read that right!
• 🥳 Day off on your birthday: Because celebrating is important.
• 🌇 True hybrid model: Come to the office, but with real freedom to manage your time.
• 🏖️ 25 days of vacation: Unplugging is part of the job, too.

🚀 Professional Growth

• 📚 Budget for training and language classes: Learn what inspires you and expand your horizons.

💖 Real Wellness

• 💆 ♀️ Access to Wellhub and BH Bienestar: Care for your physical and emotional health.
• 🏥 50% discount on health insurance (Sanitas).
• 🧘 ♀️ In-office yoga classes: Find your zen in the middle of the workday.
• 🎾 Team pádel: Sport, fun, and connection.

🎉 Team Culture

• 🍕🍻🎳 Frequent team buildings: Good vibes inside and outside the office are guaranteed!