Software Engineer

ServiceNow Certified System Administrator (CSA) – Required

Role: ServiceNow Administrator/Developer

Location: Walter Sillers Building, 550 High Street, Jackson, MS 39201 and Remote

Yes, at least once quarterly must be in office unless otherwise coordinated with supervisor

3+ years of experience as a ServiceNow Administrator or Developer. ServiceNow Certified System Administrator (CSA) – Required. Experience in a public sector or Medicaid environment. Experience preparing a platform for expansion, particularly with Public Sector Digital Services or other ServiceNow modules. Strong understanding and hands-on experience with the ITSM module (Incident, Problem, Change, Knowledge, Service Catalog, etc.). Experience with JavaScript, Glide scripting, and ServiceNow APIs. Familiarity with ServiceNow update sets, scoped applications, and integrations. Ability to work independently and manage multiple priorities. Excellent communication and documentation skills.