Executive Assistant (Chief Digital Officer)

JOB TITLE: Executive Assistant to the Chief Digital Officer

SALARY: £78,098 - £91,880 pa

LOCATION(S): Manchester, Bristol, Leeds and Edinburgh

HOURS: Full-time - 35 hours per week

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites.

About this opportunity

This is a rare opportunity to operate at the heart of one of the Group's most strategically important leadership teams, helping shape the digital experiences used by millions of customers.

As Executive Assistant to the Chief Digital Officer, you'll be far more than a traditional executive support partner. You'll be a trusted executive operator, creating the conditions for leadership effectiveness, pace, clarity and delivery across a broad agenda spanning customer experience, digital channels, products, data, AI, technology and proposition development.

Working as an integral member of the Chief Digital Office Leadership Team, you'll help turn strategic priorities into action, ensuring decisions are made at pace, commitments are delivered, and leaders remain focused on the outcomes that matter most for customers and the business.

What you'll do

• Partner with the Director to shape priorities, drive strategic objectives and support executive decision-making.

• Orchestrate the leadership agenda across the Chief Digital Office, ensuring strategic priorities, governance and business collaborators and lead engagement are aligned and executed effectively.

• Develop a deep understanding of the customer, channel and digital landscape, bringing insight and context to key discussions and decisions.

• Build strong relationships across Chief Digital Office, Consumer Relationships and wider Group functions, acting as a connector across teams, priorities and programmes.

• Shape and coordinate the operating rhythm of the CDO Leadership Team, driving focus, engagement, accountability and delivery.

• Lead the development and coordination of executive, committee and governance materials, ensuring high-quality outputs and compelling strategic narratives.

• Provide thoughtful challenge, advice and guidance to business partners, ensuring decisions are informed, aligned and customer-focused.

• Build and maintain a strong network across CDO, Consumer Relationships and the wider Group to enable collaboration and execution of strategic priorities.

• Identify opportunities to improve effectiveness, simplify processes and strengthen the impact of the executive office.

• Partner closely with Executive Assistants, Business Managers and leaders across the Group to support seamless business delivery.

• Lead and coordinate events and leadership initiatives, bringing together multiple collaborators to deliver successful outcomes.

Why Lloyds Banking Group?

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and technology to transform the way we meet the ever-changing needs of our customers. We're growing with purpose and creating exciting opportunities for people who want to make a meaningful impact.

This role sits at the centre of our digital transformation agenda, giving you exposure to senior leaders, strategic priorities and decisions that help shape the future of banking.

What We're Looking For

We're looking for an exceptional relationship-builder with strong judgement, executive presence and the ability to influence at senior levels.

You'll be naturally curious, commercially aware and comfortable operating in a complex environment. You'll enjoy connecting people, priorities and ideas, building trusted relationships and translating complexity into clear actions and outcomes.

You'll thrive in this role if you:

• Enjoy working at the centre of strategic decision-making within a fast-paced and highly visible environment.

• Have strong executive management and relationship-building skills, with the ability quickly and confidently influence across a broad leadership and senior colleagues' network.

• Demonstrate excellent judgement, integrity and discretion when handling sensitive and business-critical matters.

• Bring strategic thinking and problem-solving capability, identifying themes, risks and opportunities from complex information.

• Possess outstanding written and verbal communication skills, with the ability to distil complex topics into compelling messages for executive audiences.

• Have strong customer, commercial and digital awareness, with a keen interest in transformation, technology and innovation.

• Are comfortable navigating ambiguity, competing priorities and change whilst maintaining focus on outcomes.

• Bring energy, resilience and a growth mindset, with a desire to learn, challenge and continuously improve.

• Are passionate about helping shape the future of digital experiences for millions of customers.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We're committed to creating an accessible and inclusive recruitment experience and welcome applications from all communities. We provide reasonable adjustments throughout the recruitment process and support colleagues with disabilities, long-term health conditions and neurodivergent conditions. If you'd like any adjustments, please let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose? Apply today!