Lead Product Designer

We’re looking for a highly skilled Lead Product Designer (or an exceptional Senior Designer ready to grow into lead-level scope) to join our Customer Experience team. You’ll drive design for our customer facing digital tools, shaping experiences that help thousands of global users.

You’ll operate as a hands-on design expert, bringing strategic thinking, visual and interaction design excellence, and the emotional maturity to thrive in a complex, fast-moving environment. You’ll play a key role in raising the bar for design quality, shaping collaborative product development practices, advancing our systems, and helping us scale thoughtfully.

What You’ll Do

• Own end-to-end product design for customer-facing tools
• Translate complex, often ambiguous requirements into clear design strategies, flows, prototypes, and high-fidelity solutions
• Contribute to and evolve our shared design system, partnering with designers and engineers across the org
• Collaborate with Research to validate and inform decisions through research activities like user testing
• Lead early discovery conversations, influence roadmaps, and bring clarity to cross-functional decision-making
• Educate peers and partners on design best practices, fostering deeper collaboration and shared accountability for experience outcomes
• Lead by example through craft, curiosity, systems thinking, and continuous improvement to help the org scale toward a design-driven culture

What You Bring

• 7 to 10 years of product design experience with a strong portfolio of shipping end-to-end, user-centered digital experiences
• Mastery of Figma and demonstrated experience with component-based design systems
• Strong visual design sensibility and interaction design skills across desktop and responsive web
• Proficiency in user research methods, usability testing, and applying insights to shape and refine experiences
• Deep understanding of product thinking and the ability to balance user needs with business priorities
• Experience working in agile or lean environments, and the flexibility to navigate evolving processes
• Excellent communication, storytelling, and collaboration skills across business and technology stakeholders
• High emotional intelligence, maturity, and resilience; able to lead challenging conversations with empathy and clarity
• A mindset rooted in curiosity, ownership, and continuous improvement

Bonus Experience

• Experience designing customer-facing portals or workflow tools in logistics, supply chain, or other complex enterprise domains
• Working on CRM-integrated systems, like Salesforce or similar enterprise stacks
• Exposure to design systems in code

Work Environment

• Remote-first (must be U.S.-based)
• Occasional travel (approximately one to two times per quarter) for in-person collaboration

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.