LHH is seeking an experienced Creative Operations Manager to transform how we manage design project workflows, stakeholder communications, and creative processes. This role is critical to scaling our creative capabilities while building trust and transparency with stakeholders across the organization.

The Creative Operations Manager will serve as the operational bridge between internal stakeholders and our creative team, establishing robust intake processes, optimizing workflows, and ensuring seamless project delivery. This role requires someone who can both get into the operational details and think strategically about building scalable creative operations.

As an individual contributor reporting directly to leadership, this role will have significant influence over creative team resource allocation and project assignments while working collaboratively within LHH's established creative management structure.

Location:

Remote, US-based candidates on Eastern Time Zone preferred with flexibility for US/EU collaboration

In this role you can expect to:

Project Management & Stakeholder Relations

Evaluate, recommend, and implement comprehensive intake system for creative project requests.
Triage and prioritize requests based on business impact and resource availability.
Work with stakeholders to ensure project requests and briefs are complete, have clear direction, and meet necessary requirements before work begins, and escalating any necessary conversations to ensure brand strategy alignment.
Assign projects to appropriate designers and manage stakeholder communications on timelines and expectations.
Traffic projects between stakeholders and creative team, routing work for review and approval, and managing feedback and revision loops to ensure efficient project completion and stakeholder satisfaction.

Workflow & Process Optimization

Manage and optimize workflow tools (e.g. Asana, project management systems) for efficient project tracking.
Establish clear processes and standard operating procedures for creative project lifecycle.
Identify improvement opportunities and recommend new tools and methodologies.
Create transparency throughout creative processes to build stakeholder trust.
Provide a layer of quality control to help ensure work is accurate, is delivering on objectives, and meets LHH brand standards and governance.

Resource Management & External Partnerships

Monitor creative team workload and conduct resource planning analysis.
Make strategic decisions on work allocation between internal team and external agency partners.
Evaluate when external resources are necessary and manage vendor selection and relationships.
Oversee time, budget, and deliverable management for external creative resources.

Digital Asset Management & Innovation

Oversee Digital Asset Management (DAM) system maintenance and optimization.
Stay current with creative technology trends and AI tools to enhance team capabilities.
Evaluate and implement new technologies to improve creative processes.

Performance & Continuous Improvement

Track project performance metrics and identify areas for operational improvement.
Develop reporting dashboards for creative team performance and project status.
Lead process improvements based on stakeholder feedback and team productivity data.

Immediate Priorities

Implement improved project intake and triage system
Establish clear communication protocols and project transparency
Build stakeholder confidence in creative team delivery capabilities

All About You

Required:

Bachelor's degree in project management, marketing, communications, or related field
7-10 years of progressive project management experience, preferably in creative/agency environments
Experience with project management tools (Asana, Monday.com, or similar platforms)
Strong communication skills with ability to manage multiple stakeholder relationships across time zones.
Flexibility to work across US and European business hours.
Understanding of creative production processes and vendor management experience

Preferred:

Agency or in-house creative team experience, preferably in B2B professional services
Experience with Digital Asset Management systems and creative AI tools
Background in scaling creative operations or building internal agency models.
Project Management certification (PMP, Agile, etc.)
Experience working with global, remote teams.

What we offer

Growth opportunities within a human resources global leader
We prioritize learning to stay agile in an increasingly competitive business environment.
We foster an open-minded environment where people spark new ideas and explore alternatives.
Compensation: $100K - $120K per year plus annual bonus.

Placement within this range is determined based on geographic location, experience, and other compensatory factors.

Benefits: Employees who opt into benefits as part of full-time employment are eligible for a comprehensive package that includes medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis per year, Paid Holidays, and up to 6 weeks of Paid Parental Leave. PTO and holiday hours are prorated based on hire date within the calendar year.

About LHH

LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources.

Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH make talent your competitive edge.

We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH’s approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact.

LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide.

Recruitment. Development. Career Transition.

LHH. A beautiful working world.

www.lhh.com

LHH is an Equal Opportunity Employer/Veterans/Disabled.