LevelUp is a specialized BPO company that partners with technology companies across the US, UK, Europe, and Canada to provide tailored outsourcing solutions. For over seven years, we’ve built a reputation for delivering high-quality operational and back-office support, helping our clients scale efficiently. Our team consists of highly skilled and passionate professionals who are dedicated to providing exceptional service, technical expertise, and seamless support to our clients.

Position Overview

The Marketing & Customer Success Reporting Analyst turns raw data into clear, actionable insights for both the Marketing and Customer Success (CS) teams. You will own the tracking of key funnel metrics - from lead acquisition to renewal - and present performance trends through intuitive dashboards and reports. By combining strong analytical rigor with a solid understanding of revenue operations, you will help leadership make data-driven decisions that accelerate growth and improve customer retention.

Key Responsibilities

Collect, validate, and analyze data on leads, conversion rates, campaign spend, ROI, renewals, churn, and Net Promoter Score (NPS).
Build, maintain, and continuously improve dashboards that give stakeholders real-time visibility into Marketing and CS performance.
Partner with Marketing and CS leaders to define KPIs, set targets, and design measurement frameworks for new initiatives.
Translate complex datasets into concise narratives and visualizations for executive reviews and cross-functional presentations.
Proactively investigate anomalies or emerging trends, highlighting risks and opportunities while recommending next steps.
Automate recurring reports, streamline data pipelines, and document reporting processes for scalability and consistency.
Ensure data integrity by monitoring system integrations, cleansing datasets, and coordinating with RevOps, IT, and vendor support teams.
Support ad hoc analyses such as A/B tests, multi-touch attribution studies, and customer segmentation deep dives.
Stay current on best practices in marketing automation, CS tooling, and analytics methodologies to drive continuous improvement.

Qualifications

2-5 years of hands-on experience in marketing operations, customer success analytics, or revenue operations.
Proven ability to work with marketing automation platforms (e.g., Marketo, HubSpot), CS/renewal platforms (e.g., Gainsight, Totango), and CRM systems (e.g., Salesforce).
Proficiency in data visualization and BI tools such as Tableau, Power BI, Looker, or equivalent.
Strong SQL skills and advanced Excel/Google Sheets capabilities for data extraction, manipulation, and modeling.
Solid grasp of B2B funnel metrics, retention economics, and attribution concepts; familiarity with SaaS KPIs is highly desirable.
Analytical mindset with excellent problem-solving skills and strong attention to detail.
Effective written and verbal communicator able to present technical findings to non-technical audiences.
Comfortable managing multiple priorities in a fast-growing, cross-functional environment.
Bachelor’s degree in Marketing, Business, Statistics, Economics, or a related field.

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