Remote Chatbot QA - India

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Job Description

Insight Global is seeking a Quality Assurance Tester to create and execute manual and automation test scripts to drive the overall quality and user experience for a Conversational AI platform that is helping our members to get answers to their health insurance questions through the channel of their choice. This role is responsible for identifying the QA test scenarios, partnering with product and technology partners to deliver a superior user experience with a focus on quality.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills And Requirements

5+ years in the software industry with Quality Assurance

Experience creating test plans, test cases, tracking defects, reporting status to various levels in the organization

Experience testing Natural language speech recognition, conversational AI and cognitive solutions

Experience with automated test tools using Hammer On Demand

Experience writing and executing IVR test cases

Knowledge and experience testing software applications within the Healthcare industry Familiar with Text to Speech, Speech to Text

Familiarity with leveraging Postman/SoapUI for API testing

Experience with Selenium automation framework

Experience working in SAFe / Agile

Understanding of Rally for project and test management

Experience writing and executing IVR test cases

Knowledge and experience testing software applications within the Healthcare industry null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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