Customer Enablement Architecture Engineer (Remote)

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Overview

GovCIO is currently hiring aCustomer Enablement Architecture Engineerto support Veterans Affairs operational needs.The candidate will analyze business processes,identifyareas forimprovements, anddrivedata-informed decisions, while collaborating with stakeholders to enhance efficiency and resolve challenges. This position is fully remote within the United States.

Responsibilities

• Gather and analyze business requirements, translating them intoinitiatives, including workflow optimization and system enhancements.
• Post and communicate service interruption notifications to stakeholdersin the event ofunscheduled downtime, planned maintenance, orlaggingsystem performance, ensuring transparency andtimelyupdates.
• Conduct data analysis toidentifytrends, inefficiencies, and areas for improvement.
• Collaborate with cross-functional teams to develop solutions that align withVA operational and strategicgoals.
• Prepare reports, dashboards, and presentations for stakeholders and leadershipfortracking and resolution of risks, issues, and backlog items.
• Maintain and enhance business processes through documentation, SOP development, and process mapping.
• Support the integration and use of tools such as SharePoint, ServiceNow, and other business applications.
• Lead business-related communications, including stakeholder management, marketing strategies, and team coordination.

Qualifications

Required Skills and Experience:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• 12+years of experience in business analysis, project management, or a similar role.
• Strong analytical, problem-solving, and communication skills.

Preferred Skills And Experience

• Knowledge of healthcare, finance, or technology industries.
• Experience with project management frameworks and tools (e.g., Jira, ServiceNow, SharePoint).
• Experience with query-based exchange systems and enterprise reporting.

Clearance Required

• Ability to obtain andmaintaina suitability/Public Trust

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $130,000.00 - USD $140,000.00 /Yr.

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Location _US-Remote

_ID _2025-5989

_Category _Information Technology

_Position Type Full-Time