Associate, Project Coordinator - Marketing Operations (Remote)

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Join our mission to create a completely new, 100% digital bank that uses consumer feedback to truly meet customers’ best interests. Jenius Bank, a division of SMBC MANUBANK, and a member of SMBC Group, is being built by a close-knit and fun-loving team of financial services professionals and technology experts who came together for the challenge of building a full-service digital bank from scratch. We’re committed to doing it the right way for the customer and are growing rapidly. To learn more about our relationship to our parent company, visit our website.

The anticipated salary range for this role is between $80,000.00 and $130,000.00. The specific salary offered to an applicant will be based on their individual qualification, experiences, and analysis of current compensation paid in their geography and the market for similar roles at time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC MANUBANK offers a competitive portfolio of benefits to its employees.

Jenius Bank is strategically scaling up a portfolio of products and building extraordinary experiences. In 2023, we launched our first two products reaching $1 billion in deposits and over $700 million in loans, all before Jenius Bank’s first anniversary. We don’t plan to slow down, with ambitious growth plans and the capital necessary to execute a multi-year strategic plan. We have a start-up mindset paired with SMBC Group’s 400 years of history. SMBC Group has more than 150 offices and 86,000 employees worldwide in nearly 40 countries and is committed to creating new business to better serve customers in the rapidly evolving digital environment. Join us on the journey that has caught the attention of the Banking Dive, and more to reinvent banking where smarter banking translates to a richer life.

Summary

Under the supervision of the Marketing Delivery and Controls Director, the Project Coordinator – Marketing Operations role will serve as a key partner in driving the successful execution of marketing strategies and initiatives. This role will coordinate, organize, and provide administrative and strategic support across a variety of marketing efforts ensuring alignment with business goals and regulatory standards, while fostering collaboration and continuous improvement across the team.

Principal Duties And Responsibilities

_Project & Campaign Coordination

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• Build and maintain project documentation.
• Lead and facilitate project meetings: prepare agendas, document meeting notes, and follow up on action items.
• Collaborate with cross-functional teams to track project milestones and deliverables, ensuring adherence to timelines and process standards.
• Support the execution of email and direct mail marketing campaigns, including segmentation, QA, deployment, and performance reporting.
• Oversee and manage the marketing calendar and production schedules to ensure thorough documentation of executed campaigns.
• Maintain comprehensive project documentation and records for audit readiness and knowledge sharing.

_Process Improvement & Team Enablement

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• Support the documentation and maintenance of marketing processes, procedures and job aids.
• Support testing, validation, and QC processes to ensure high-quality outputs.
• Collaborate with cross-functional partners to identify and implement process improvements.
• Foster a collaborative, solutions-oriented team culture by supporting colleagues and promoting open communication.

Position Specifications

• Minimum 3 years of experience in a Project Management/Process Analyst/Project Coordinator, or similar role; experience in financial services is a plus.
• Bachelor’s degree or equivalent experience.
• Understanding of business analysis techniques, including requirements gathering, process mapping, and workflow documentation.
• Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• Proactive and independent problem-solver with a creative mindset.
• Strong interpersonal and communication skills; able to work effectively across teams and levels.
• Familiarity with project management methodologies and tools (e.g., Agile, Waterfall, Jira).
• Familiarity with digital asset management systems is a plus.

EOE STATEMENT

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.

CCPA DISCLOSURE

Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.smbcmanubank.com/privacy/ccpa-disclosure . Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.

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