AD, Patient Solutions QA (Remote)

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Compensation Data

This position offers a base salary typically between $140,000 and $222,000.  The position may be eligible for a role specific variable or performance based bonus and or other compensation elements.  For an overview of our benefits please click here. (https://www.boehringer-ingelheim.com/us/careers/benefits-rewards)

Description

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

The Associate Director, Patient Solutions Quality Assurance will be responsible for overseeing Compliance for Patient Services, covering all brands in the portfolio. This position will ensure that all areas of patient access solutions operate compliantly within U.S. federal and state laws and regulations and Business Policies. This will identify, collaborate and implement creative solutions to Patient Support Compliance and Quality Assurance. This position oversees compliance and quality assurance for all patient support programs.

Duties & Responsibilities

• Develops quality assurance program strategy and monitoring plan to be implemented across all patient support programs.
• Leads the development, implementation, and maintenance of Standard Operating Procedures and business rules across all patient support programs.
• Remains informed of developments in applicable Compliance Rules and enforcement trends.
• Strong subject matter expert in US patient support programs and HIPAA regulations.
• Provides expertise and collaborates with compliance teams.
• Develops and leads Patient Support Audit plans/ inspections and/ or compliance projects and services.
• Routinely identifies process improvements and recommended changes based on monitoring for all patient support programs.

Requirements

• BA/BS degree; advanced degree preferred.
• Three to five (3-5) years patient services or related experience.
• Strong project management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects and succeed in a dynamic, fast-paced environment.
• Proven track record of building effective working relationships with internal and external business stakeholders, including skill with developing statements of work and key performance indicators.
• In depth knowledge of pharmaceutical manufacturer compliance requirements, HIPAA regulations.
• Proficiency in data analysis and reporting in Excel is required.
• Experience in Patient Services, Specialty Pharmacy operations and HUB management services are a plus.
• Ability to multitask, plan and organize work streams, and problem solve effectively while working in a team environment.

Eligibility Requirements

• Must be legally authorized to work in the United States without restriction.
• Must be willing to take a drug test and post-offer physical (if required).
• Must be 18 years of age or older.

All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.

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