Ideal Profile: Expert digital instructional designer with proven capabilities to develop complex learning materials (xAPI, cmi5) using publishing systems, including Articulate Storyline 360, Adobe Captivate, and SCORM Cloud to create multimedia solutions. Critical thinking with thoughtful communications. The ability to travel 4-6 times a year to Client offices in Reston or on behalf of Clients business.

About the Opportunity

The Operations Division is modernizing how we deliver learning solutions to enable high-impact, user-centered experiences. We are seeking a Director of Operations Instructional Design to create and update engaging digital learning programs, lessons, and modules that prepare our 300 internal Operations Divisional learners to deliver the Client suite of assessments end-to-end. This role will collaborate across Operations, Program, and Subject Matter Experts (SMEs), to create best-in-class digital learning practices, templates for learning objectives, scripts, visual elements, and assessments are delivered through the enterprise Learning Management System (LearnUpon). An ideal candidate has experience with Adobe Captivate, Articulate Storyline 360, SCORM Cloud, Global Meet, and PowerPoint to create lessons and modules, and coding skills with JavaScript extensions and other tools to produce interactive elements. This role requires a strong strategic translator who is capable of generating new content and repurposing existing content for use at scale for multiple learners.

In this role, you will

Develop and Deliver Training, Templates, and Artifacts (50%)

Create detailed design principles and templates for the team to use in creating individual training artifacts like webinars, live learning, async lessons and modules.
Create complex training experiences and deliverables using tools like JavaScript extensions, xAPI, cmi5, and Blender.
Plan, script, and build engaging, interactive, targeted, and efficient learning artifacts for internal operations teammates who support the delivery of Clients assessments.
Create visual elements like graphics, exercises, videos, printables, and assessments to make artifacts engaging to learners.
Use Articulate Storyline 360, Articulate Review SCORM Cloud, and PowerPoint to create and update training artifacts.

Learning Strategy and Standards (30%)

Provide recommendations on training strategy and design standards through research and identifying current industry best practices.
Make necessary adjustments and add required elements (like closed-captioning) to ensure all artifacts are ADA compliant when required.
Ensure team’s strategy and artifacts are compatible with organization’s LMS and broader knowledge management infrastructure.

Continuous Improvement and Evolve Content (20%)

Incorporate feedback from SMEs and other Client advisors to ensure accuracy and appropriateness of content.
Maintain governance processes for content updates in collaboration with SMEs and overall KLOE team.

What you bring:

Expertise in digital learning with 5+ years designing and creating digital training programs. Experience providing digital learning to K-12 educators is preferred but not required.
Outstanding knowledge of emerging trends and best practice in digital learning
Expertise in authoring and publishing systems, including Articulate Storyline 360, Adobe Captivate, and SCORM Cloud to create multimedia solutions is required.
Proven capabilities to develop complex learning materials, including simulations, JavaScript extensions, and multimedia.
Expertise in instructional technologies is required; operational experience with LMS technologies and capability to maintain expertise with emerging technologies and standards, xAPI, and cmi5.
Adept problem-solving skills, including using data to inform decisions and actions
Excellent verbal and written communication skills
Proven ability to build relationships and influence others to action
A passion for supporting educational and career opportunities for millions of students
Excellent PowerPoint, Word, and Excel skills
The ability to travel 4-6 times a year to Client offices in Reston or on behalf of Clients business.
Authorization to work in the United States