Customer Marketing Specialist

Us:

We built our talented, flexible-working team based on three principles. We’re inventive, always looking for new ways to deliver. We’re authentic and believe in being true to ourselves. And we’re ambitious in our approach to doing things differently.

As part of our network, Fluid Talent Solutions is a leading provider of exceptional marketing talent with a difference. Our stand-out business proposition is to “embed” talented agency individuals into our client’s business, developing meaningful relationships with key stakeholders to deliver on our client’s exciting marketing plans.

Check us out here:

Managed Services | Who we are | Fluid Talent

Sound good to you?

Role:

You are an effective marketing specialist, who approaches challenges head-on, and enjoy working with a hardworking and diverse group of colleagues and clients? Then we would love for you to join our team! This position presents an outstanding growth opportunity for the individual that thrives in a fast-paced, high-visibility and changing environment.

This role will be developing and delivering innovative and impactful customer marketing programs that accelerate and drive customer engagement and retention across the globe in line with business targets.

You:

We are looking for a B2B expert who has many years of experience in the following:

• develop and socialize compelling campaign briefs that convey the business requirements, opportunity, metrics to success and overall marketing approach.
• ·partner with the global product & commercial teams to ensure all marketing is grounded in customer (and competitor) insight. Put yourselves in the shoes of the customer to understand their needs and wants.
• ·execute marketing campaigns throughout the delivery process, including the creation of the creatives, campaign deployment, as well as the overall timeline and budget. Handle deadlines and strive for flawless campaign delivery.
• ·support communication and training (change agent) efforts within the organization to effectively drive adoption of new campaigns and processes.
• ·integrate data insights, both quantitative and qualitative, into campaign planning.
• ·measure and optimize. Create analysis and dashboard on program performance & return on investment and use findings in the development of future activity and program optimization based on the results. Share progress updates and key landmarks with business partners
• ·ensure all activities meet brand guidelines and are meeting legal & data protection requirements.
• continuously improve systems and tools: Provide input to marketing automation systems capabilities, data needs and related process roadmaps to improve agility and time to market of lifecycle campaigns

The ideal candidate has:

• You have previous marketing experience, including campaign management, in a b2b customer success environment, for a SaaS or enterprise software company
• You’re curious with a creative point of view.
• ·You possess an ability to adapt quickly to change.
• You have a proven track record to work independently and prioritize multiple tasks and deadlines with confidence and ease.
• You have strong organization skills, attention to detail, diligence and follow-through.
• Excellent communicator, you know how to clearly articulate messages to a variety of audiences.
• You have a love of data and digging into the story behind the data.
• You’re fluent in English (mother tongue) with exceptional written, verbal, and social communication skills
• You inspire others with a positive attitude and empathy toward the needs of customers and colleagues
• You have cross-team collaboration skills with a desire to have fun while doing your best work!