Head Operations & Head Marketing/Content- AI Pet Care & Telemedicine StartUp

We have been retained by an innovative Startup at the intersection of Pet care services and AI-powered Telemedicine for these 2 Positions. Their mission is to revolutionise how pet owners access quality care for their furry companions. They are building a consumer-focused tech platform that seamlessly integrates on-demand pet services with AI-driven telemedicine capabilities, providing pet owners with a comprehensive solution for all their pet care needs especially increasing their life span with innovative AI products to predict and prevent future diseases.

Head - Marketing/Content - Responsibilities:

• Develop and execute a comprehensive content and marketing strategy aligned with business goals.
• Create engaging and informative content across various channels (blog, social media, email, website) to attract and engage pet owners.
• Manage social media presence, fostering a vibrant online community.
• Oversee SEO efforts to drive organic traffic and improve search rankings.
• Explore and implement innovative marketing campaigns (online and offline) to expand reach.
• Track, analyse, and report on key performance indicators to optimise marketing effectiveness.
• Collaborate with internal teams to ensure brand consistency and support overall business objectives.

Qualifications:

• Proven experience in content marketing, ideally within the pet industry.
• Excellent writing, editing, and communication skills.
• Strong understanding of digital marketing best practices and SEO principles.
• Experience with social media management and community building.
• Creative thinker with a passion for pet care.
• Ability to work independently and as part of a team in a fast-paced environment.

Head - Operations - Responsibilities:

• Oversee day-to-day operations, ensuring smooth and efficient service delivery.
• Manage and optimise scheduling, dispatch, and routing for in-person services (e.g., dog walking, pet sitting).
• Implement and refine operational processes for telemedicine consultations, ensuring seamless communication and timely care.
• Develop and maintain strong relationships with service providers (veterinarians, pet sitters, etc.).
• Monitor key performance indicators (KPIs) and identify areas for improvement.
• Implement quality control measures to maintain high standards of service.
• Manage and analyze operational data to drive informed decision-making.
• Collaborate with other departments (marketing, customer service) to ensure seamless customer experience.

Qualifications:

• Proven experience in operations management, preferably in a service-oriented industry.
• Strong organisational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Data-driven mindset with the ability to analyze and interpret operational data.
• Proficient in using technology and relevant software tools.
• Passion for pets and commitment to their well-being.

This is an equity only role at the moment but will get converted in to a permanent role once the funding is in place. The company is only looking for passionate pet lovers who want to make a difference in their lives.

The Marketing/Content role ideally would be based in Bangalore and the Operations role either in Bangalore or Gurgaon.