Web Designer/E-Commerce Specialist

Position: Web Designer/E-Commerce Specialist

Location: Remote with occasional travel as needed

Employment Type: Full-Time, Contract-Based

Reports To: Project Manager

Overview:

Laurel Health Advisors is seeking a Web Designer/E-Commerce Specialist to lead the development, implementation, and maintenance of a public-facing website with an integrated ordering and distribution system for a statewide public health initiative. This role will be responsible for designing an accessible, user-friendly, and secure digital platform that supports HIV prevention, care, and harm reduction services. The ideal candidate will have experience in UX/UI design, e-commerce systems, and database integration, ensuring the platform efficiently manages orders, tracks inventory, and provides seamless access to resources.

Key Responsibilities:Website Design and Development

• Design and develop a responsive, ADA-compliant, and user-friendly website that supports HIV-related services, resources, and an ordering module.
• Collaborate with public health experts, program managers, and community stakeholders to ensure the website meets accessibility, content, and usability needs.
• Implement secure cloud-based hosting (AWS preferred) and ensure site scalability, speed optimization, and uptime reliability.

E-Commerce and Ordering System Integration

• Develop and manage a secure online ordering and distribution system that allows users to request prevention supplies such as HIV self-test kits, PrEP resources, and harm reduction materials.
• Integrate inventory management software (such as Zoho Inventory or similar) to track stock levels, automate order fulfillment, and generate reports.
• Configure role-based administrative dashboards that allow program administrators to monitor orders, manage shipments, and analyze distribution trends.
• Ensure compliance with HIPAA, data privacy regulations, and secure payment-free transactions for no-cost ordering.

Technical Maintenance and Support

• Perform regular updates, security patches, and troubleshooting to maintain website functionality and prevent system vulnerabilities.
• Monitor Google Analytics and Tableau dashboards to track site engagement, identify trends, and optimize the user experience.
• Provide technical support and training to staff and program administrators on using the platform’s backend tools and reporting features.
• Implement SEO best practices to improve search engine rankings and ensure broad visibility of the site.

Compliance and Accessibility

• Ensure full compliance with Section 508 of the Rehabilitation Act and Web Content Accessibility Guidelines (WCAG 2.1) to provide an inclusive user experience.
• Work closely with communications and public health teams to develop content that aligns with CDC Health Literacy Guidelines and state public health requirements.
• Maintain data security standards aligned with NH Department of Information Technology (DoIT) policies and other relevant cybersecurity frameworks.

Stakeholder Collaboration and Reporting

• Work with public health officials, IT teams, and ordering system administrators to refine website features and e-commerce functionalities continuously.
• Develop and present monthly reports on website performance, order volumes, user engagement, and technical updates.
• Provide ongoing recommendations for site improvements, new features, and enhanced ordering system efficiency.

Qualifications:

• Bachelor’s degree in Web Design, Computer Science, Digital Marketing, or a related field (or equivalent work experience).
• 3-5 years of experience in website design and e-commerce platform management, focusing on public health, government, or nonprofit sectors preferred.
• Proficiency in WordPress, Drupal, or other CMS platforms for content management.
• Experience developing secure ordering systems and inventory management tools, with knowledge of Zoho Inventory, Shopify, WooCommerce, or custom e-commerce solutions.
• Strong knowledge of UI/UX design, HTML, CSS, JavaScript, and PHP.
• Experience with cloud hosting solutions (AWS, Azure, or Google Cloud).
• Familiarity with data security standards, HIPAA compliance, and state IT policies.
• Understanding of accessibility compliance (Section 508, WCAG 2.1).
• Strong project management skills, with the ability to coordinate across teams and meet deadlines.
• Ability to analyze web traffic data and optimize digital engagement strategies using Google Analytics and Tableau.
• Excellent communication skills and the ability to work collaboratively in a multi-stakeholder public health environment.

Preferred Skills:

• Experience working with government agencies, healthcare organizations, or public health initiatives.
• Familiarity with digital marketing strategies, including SEO, social media integration, and email outreach.
• Proficiency in API integrations to connect external databases, e-commerce tools, and logistics systems.
• Experience developing multi-language sites for diverse user populations.

Compensation and Benefits:

• Competitive salary based on experience and contract terms.
• Opportunities for professional development and training.

Interested candidates should submit a resume, portfolio of previous web development projects, and a cover letter detailing their experience in website design, e-commerce system integration, and public health initiatives.