For companies
  • Hire developers
  • Hire designers
  • Hire marketers
  • Hire product managers
  • Hire project managers
  • Hire assistants
  • How Arc works
  • How much can you save?
  • Case studies
  • Pricing
    • Remote dev salary explorer
    • Freelance developer rate explorer
    • Job description templates
    • Interview questions
    • Remote work FAQs
    • Team bonding playbooks
    • Employer blog
For talent
  • Overview
  • Remote jobs
  • Remote companies
    • Resume builder and guide
    • Talent career blog
Laserfiche
Laserfiche

Cloud Operations Engineer

Location

Remote restrictions apply
See all remote locations

Salary Estimate

N/AIconOpenNewWindows

Seniority

N/A

Tech stacks

Software Development
Cloud
Operations
+34

Visa

U.S. visa required

Permanent role
25 days ago
Apply now

Description

At Laserfiche, we’re passionate about building software that transforms how businesses work. Our Cloud Operations Engineers are at the heart of that mission, ensuring our cloud-based applications run smoothly, securely, and reliably for customers around the world. If you're a systems-savvy problem solver with a knack for diagnostics and a passion for improving processes, we want to hear from you!

Cloud Operations Engineers support the operations of cloud-based software applications to meet Laserfiche’s availability, security, and performance commitments to its customers. They are responsible for monitoring and communicating the health of the service to customers. They work closely with Software Engineers to improve instrumentation and monitoring tools, and with all teams that develop code and deploy changes to the system, to ensure that monitoring, logging, and tracing facilities meet system requirements. Cloud Operations Engineers participate in handling incidents and support issues to achieve timely resolution and assist in post-incident analysis to prevent recurrence and improve future response. They participate in the definition of operational standards and regularly report on system health trends, incidents, and planned improvements.

Eligible States for Remote Work: Florida, Georgia, Maryland, Massachusetts, Minnesota, Ohio, Virginia, Washington DC, West Virginia and Wisconsin

**
About the Role - Key Responsibilities:**

  • Service Level Maintenance
    • Perform frequent and continuous monitoring, and regular execution of maintenance tasks in pursuit of service level objectives across engineering teams and component owners
    • Collaborate with engineering teams to curate in-application diagnostics and consolidate such data across services
    • Provide and refine specifications for monitoring and alerting systems for internal awareness of service operations, and implement them where applicable
    • Check logs, application functionality, and diagnostics and file issues as appropriate while performing routine system performance, integrity, and availability monitoring
    • Perform routine maintenance and tuning of diagnostic systems
  • Incident Handling
    • Participate in identification, troubleshooting, mitigation, and documentation of any incidents which may arise during system operation
    • Assist Software Support Engineers who require escalation of Cloud support cases
    • Escalate as appropriate to Software Engineers to ensure timely resolution
    • Facilitate timely and relevant communication of incidents to affected stakeholders, including customer success managers, salespeople, executives, product managers, cloud infrastructure engineers, product engineering teams, software support engineers, resellers, and customers, through email, messaging, the system status page, forum posts, support cases, conference calls, or other means, as appropriate.
    • Engage in post-incident analysis to examine incident response performance and identify areas for service improvement.
    • Track and follow up on identified areas of improvement, including but not limited to software bugs, deployment/mitigation methods, and detection/response practices
  • Program Resource
    • Contribute to directional discussions in weekly Program meetings
    • Provide justification and assist the cloud product manager with prioritization of system monitoring and health improvements among other backlog items
    • Leverage service level objectives to promote and inform consideration for system resiliency and performance in team planning of software features
    • Assist with the creation, revision, curation, and documentation of service operation standards
    • Present health, incidents, and monitoring coverage statistics rollups to stakeholders on a regular basis
    • Represent cloud system operations to the public and stakeholders in online forums, at conferences and user group meetings, and in calls or visits to customers.
  • Provide expertise in familiar technical areas
  • Establish and maintain positive and effective working relationships with internal and external stakeholders

About You - Essential Qualifications:

  • Working knowledge of systems troubleshooting
    • client-server relationships
    • database systems
    • TCP/IP-based networking
    • Windows and Linux system administration
  • Excellent problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Experience building cross-functional relationships
  • Customer- and quality-focused
  • Ability to learn quickly and adapt to changing environments
  • Preferably programming/scripting experience, particularly in C#, Python, Ruby, JavaScript, PowerShell and bash
  • Preferably experience with distributed high-availability services
  • 4-year degree (BA/BS), preferably in a STEM field
  • 2-5 years of experience with technical support
  • Experience with customer service

Work Schedule:

  • Monday through Friday; Weekends and Holidays as needed
  • On-call for after-hours intervention and incident response based on a pre-defined, rotating schedule

The salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidate’s geographic region, job-related knowledge, skills, and years of experience amongst other factors.

  • Range: $110,000 - $160,000 per year

**
Perks & Benefits at a Glance**

  • Generous time off:

    • 15 Days of Vacation

    • 3 Floating Holidays

    • 2 Paid Volunteer Days

    • 9 Paid Holidays

  • Various 401 (k) Investment Options and Generous Company Match

  • HMO and PPO Medical Care Options (Employees are fully covered under HMO)

Applicants must be authorized to work for Laserfiche in the United States on a full-time basis without the need for employer sponsorship. We are unable to sponsor new employment visas, or take over sponsorship of existing employment visas, at this time.

**
About Us**
Laserfiche is a leading enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Through scalable workflows, customizable forms, no-code templates and AI-enabled capabilities, the Laserfiche® document management platform accelerates how business gets done. Trusted by organizations of all sizes—from startups to Fortune 500 enterprises, Laserfiche empowers teams to boost productivity, foster collaboration, and deliver superior customer experience at scale. Headquarters in Long Beach, California, Laserfiche operates globally, with offices across North America, Europe, and Asia.

Learn more about our team here.

Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.

Laserfiche provides reasonable accommodations for applicants with disabilities upon request. For more information please contact Talent Acquisition at https://www.laserfiche.com/contact/ or 562-988-1688.

#LI- Remote

About Laserfiche

👥201-500
📍Long Beach, CA
🔗Website

Laserfiche Service

Laserfiche product / service
Laserfiche product / service
Laserfiche product / service
Laserfiche product / service
Laserfiche product / service

How does Laserfiche work?

Laserfiche is the leading SaaS provider of intelligent content management and business process automation. Through powerful workflows, electronic forms, document management and analytics, the Laserfiche® platform eliminates manual processes and automates repetitive tasks, accelerating how business gets done.

Company culture

Collaborate with Changemakers

Advance your career and make your mark — we’ll help you do it. You’ll be surrounded by supportive, open-minded team members who thrive on cooperation, not competition. We know the next big breakthrough can come from any direction, so we create an environment where you can make a difference.

Bring Big Ideas to Life

Join a team dedicated to changing the way the world works. We know it’s a massive undertaking, but we’ve already created innovative tools for enterprises across industries. With new opportunities just over the horizon, we’re excited to hear your ideas for how technology can help our customers transform their operations and outcomes.

Visit company profileIconOpenNewWindows

Unlock all Arc benefits!

  • Browse remote jobs in one place
  • Land interviews more quickly
  • Get hands-on recruiter support
PRODUCTS
Arc

The remote career platform for talent

Codementor

Find a mentor to help you in real time

LINKS
About usPricingArc Careers - Hiring Now!Remote Junior JobsRemote jobsCareer Success StoriesTalent Career BlogArc Newsletter
JOBS BY EXPERTISE
Remote Front End Developer JobsRemote Back End Developer JobsRemote Full Stack Developer JobsRemote Mobile Developer JobsRemote Data Scientist JobsRemote Game Developer JobsRemote Data Engineer JobsRemote Programming JobsRemote Design JobsRemote Marketing JobsRemote Product Manager JobsRemote Project Manager JobsRemote Administrative Support Jobs
JOBS BY TECH STACKS
Remote AWS Developer JobsRemote Java Developer JobsRemote Javascript Developer JobsRemote Python Developer JobsRemote React Developer JobsRemote Shopify Developer JobsRemote SQL Developer JobsRemote Unity Developer JobsRemote Wordpress Developer JobsRemote Web Development JobsRemote Motion Graphic JobsRemote SEO JobsRemote AI Jobs
© Copyright 2025 Arc
Cookie PolicyPrivacy PolicyTerms of Service