Technical Product Manager

Your mission

As a Product Manager – Payment Integrations (LATAM) at our Payment Service Provider (PSP), you will be our core technical problem-solver for active payment integrations. Your primary focus is driving operational health across our LATAM routes: investigating API failures, troubleshooting payload and endpoint errors, and collaborating directly with regional payment suppliers to resolve integration issues fast. You will take technical ownership of active provider connections—ensuring Webhooks fire reliably, API updates roll out seamlessly, and root causes of payment drop-offs are permanently fixed.

Responsibilities

• Investigate, isolate, and drive resolutions for API bugs, broken webhooks, payload mismatches, and unexpected response codes across active supplier routes.
• Maintain fast, proactive communication channels with supplier tech support and engineering teams to coordinate fixes and clear bottlenecks.
• Leverage RESTful validation tools (e.g., Postman, Insomnia) to test endpoints, verify schemas, inspect headers, and reproduce integration errors.
• Serve as the primary technical point of contact for internal operations and support teams when transaction errors or connectivity drops occur.
• Track provider API deprecations, schema changes, and mandatory version upgrades, translating them into technical specs for engineering.
• Draft clear technical briefs and Product Requirement Documents (PRDs) for engineering to deploy patches, update error-handling, or integrate version updates.
• Document provider-specific nuances, known failure modes, error mappings, and workarounds in Confluence.

Required Skills

• Experience in B2B payments, payment gateways, or PSP environments with a strong focus on technical support, integration management, or technical product management.
• Proven ability to trace root causes in API communications, payload schemas, and webhook flows.
• Hands-on experience reading RESTful API documentation and using testing tools (Postman, Insomnia, or similar) to inspect requests, responses, and headers.
• Proficiency with Jira and Confluence for issue tracking, ticketing, and documentation.
• Full professional fluency in both Spanish and English (written and spoken).
• Outstanding ability to explain complex technical bugs clearly to external partners and internal developers.

Why join us?

The talent we hire act as One Team, collaborating across borders, cultures, and functions to achieve shared success. They Ask Why, challenging assumptions and digging deep to uncover the root of every problem. They are driven by Innovation To Win, restless in their pursuit of bold, creative solutions and they take an Ownership Mindset, stepping in to drive outcomes rather than waiting for direction. We Lead By Data as our compass, but Design For People as our north star, because everything we create should make life simpler, smarter, and more human. If that sounds like you, we’d love to meet you.

• Leadership role with strong visibility and strategic impact
• Competitive salary
• Remote work flexibility to support work-life balance
• Clear career progression and growth opportunities

If you’re excited about shaping payment strategies across LATAM and want to make a real impact in a fast-growing international environment, we’d love to hear from you!