Senior Software Engineer, Community Support Engineering

For our client, we are seeking a Senior Software Engineer, Community Support Engineering to join the team of a leader in the Business Services space. This role will shape high-impact initiatives at the intersection of strategy, innovation, and execution. You will partner across technical and business teams to turn complex ideas into scalable solutions and meaningful outcomes. The position offers the opportunity to influence both roadmap priorities and long-term organizational capability.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $195,000 – $220,000 annually

Responsibilities

• Collaborate with product, design, and engineering to fulfill product and business strategies
• Lead and contribute to all phases of development: design, coding, testing, and launch
• Create efficient, reusable backend components ensuring high performance
• Engage in full-stack development, enhancing the UI for thousands of agents
• Partner with Machine Learning and AI Engineers to enhance support systems
• Develop tools for support professionals to manage guest and host interactions
• Provide key contributions to the team's roadmap and technical strategy

Qualifications

• 6+ years of industry experience
• Bachelor's and/or Master's degree in Computer Science or equivalent
• Proficiency in back-end languages such as Java, Kotlin, or C++
• Experience with AI-driven feature development, including machine learning and Generative AI
• Background in scaling quality, high-traffic products
• Strong communication skills for teamwork across engineering and product
• Mentorship abilities for junior developers

Benefits

• Remote work flexibility within eligible states
• Potential for bonuses and equity
• Employee Travel Credits
• Strong commitment to diversity and inclusion
• Supportive environment for candidates with disabilities

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.